Configuration based Set Approver - Selecting Self
Enterprise IT
Shilpa K (Deactivated)
Mayuresh Balaji Kamble (Unlicensed)
Owned by Enterprise IT
The End User can select themselves as Self Approver in Approver Selection if Allow Self Selection as Approver is enabled at Tenant level, but
in the absence of the approver, the end users should not be able to select their own names as approver. With the following API request you can
ensure that the selection of self as approvers does not happen when the approver is not mapped or is inactive.
Note
A check box Allow Self Selection as Approver is introduced in Tenant level configuration of Service Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetSelectedCatalogDetail | POST |
- When Allow Self Selection as Approver is selected.
Sample Request
{
"ServiceName": "SR_GetSelectedCatalogDetail",
"objCommonParameters": {
"_ProxyDetails": {
"SAASOrgID": "0",
"LoginUID": 0,
"RequestType": "mobile",
"MobileVersion": "5.10.3",
"Password": "test@123",
"AuthType": "FORM",
"ProxyID": 0,
"OrgID": "1",
"TokenID": "",
"ReturnType": "JSON",
"UserName": "priyanka.bhandari@nitorinfotech.com"
},
"ServiceRequestProperty": {
"Instance": "SR",
"CategoryID": 0,
"CatalogID": 12,
"OrgID": "1",
"SelectedLocation": 0
},
"SR_RequiredParameters": {
"LogSRForUserID": 0,
"DelegationMode": false,
"DelegateeUserID": 0,
"InstanceCode": "Info",
"LogSRForUserMode": false
}
},
"IsEncryptionEnabled": false
Request Parameters
Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
| Instance | String | Name of the Instance. For Example: Info | True
|
| CategoryID | Integer | Unique Identification number of the Category. | ? |
| CatalogID | Integer | Unique Identification number of the Catalog | ? |
| OrgID | Integer | Unique Identification number of the Organization. | True |
| SelectedLocation | Integer | ? | False |
| LogSRForUserID | Integer | Unique Identification number of the User for whom the SR is to be logged. LogSRForUserID is a mandatory parameter if the LogSRForUserMode parameter value is true. | False |
| DelegationMode | Boolean | Is the delegation enabled? | True |
| InstanceCode | String | Name of the current Instance. | |
| LogSRForUserMode | Boolean | Is the SR logged for a user? | True |
| IsEncryptionEnabled | Boolean | Is encryption enabled or not? | The value is either true or false. |
Response
Response
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Catalogs","CatalogDescription":"","NoOfApprovals":0,"Workgroupid":6,"Workgroupname":"SR_Group","EnableLocation":false,"LogSRInUserLocation":false,"LogSRInUserCustomer":false,"IsPackage":false,"StrCatalogId":null,"VendorDependent":false,"VendorUID":0,"VendorName":null,"CatalogImage":null,"CostCenterID":0,"CatalogType":null,"IsEntitled":false,"Approver1ID":null,"Approver2ID":null,"Approver3ID":null,"Approver4ID":null,"Approver5ID":null,"Approver6ID":null,"Approver7ID":null,"Approver8ID":null,"Approver9ID":null,"Approver10ID":null,"Approver1Name":"","Approver2Name":"","Approver3Name":"","Approver4Name":"","Approver5Name":"","Approver6Name":"","Approver7Name":"","Approver8Name":"","Approver9Name":"","Approver10Name":"","PriorityName":null,"SLA_Name":null,"ResolutionSLA":null,"IsServiceRequiredValidity":false,"ValidityDefaultToDateDifference":null,"ValidityMaxPeriod":0,"SelectUserLocation":false,"IsGlobal":false,"ResolutionTime":null,"Status":"Published","lstApprovals":null,"EnableUserAssets":false,"EnableLinkAsset":false,"EnableConfigurationItem":false,"EnableBulkSRCreation":false,"PackageDescription":"","PackageName":null,"IsValidPackageConfiguration":false,"Purpose":"CLOG","Information":null,"SR_CC_Enable":false,"IsReAuthenticateUser":false,"IsReAuthenticateUser_CreateSR":false},"LocationDetail":[],"CustomAttributes":[{"SR_CtAttribute_ID":27,"SR_Catalog_ID":12,"CatalogName":"","SR_CtAttribute_Name":"Check 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description","SR_RemarksDisplay":"1","SR_Description_MinChar":"0","Description_MaxChar":"0","IsSR_SelfSelectEnabled":"True","CallerAttributesDetails":[]}},"OutputID":0,"Input":null}
2. When Allow Self Selection as Approver is not selected.
Sample Request
{
"ServiceName": "SR_GetSelectedCatalogDetail",
"objCommonParameters": {
"_ProxyDetails": {
"SAASOrgID": "0",
"LoginUID": 0,
"RequestType": "mobile",
"MobileVersion": "5.10.3",
"Password": "test@123",
"AuthType": "FORM",
"ProxyID": 0,
"OrgID": "1",
"TokenID": "",
"ReturnType": "JSON",
"UserName": "priyanka.bhandari@nitorinfotech.com"
},
"ServiceRequestProperty": {
"Instance": "SR",
"CategoryID": 0,
"CatalogID": 12,
"OrgID": "1",
"SelectedLocation": 0
},
"SR_RequiredParameters": {
"LogSRForUserID": 0,
"DelegationMode": false,
"DelegateeUserID": 0,
"InstanceCode": "Info",
"LogSRForUserMode": false
}
},
"IsEncryptionEnabled": false
}
Response
JSON format
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