Retrieve My Service Request List
Enterprise IT
Shilpa K (Deactivated)
Mayuresh Balaji Kamble (Unlicensed)
Owned by Enterprise IT
In this API request new fields like ShowOtherRecords, CustomersToViewTicket,LocationsToViewTicket are introduced. Because of this modification the Service Request List is displayed as per Location and Customer selected only when ShowOtherRecords is true.
In response, ViewOtherUserSRConfigurations is new, and it displays configuration of users in the application for viewing other user's SR and available options for Location and Customer.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetMyRequestList | POST |
Sample Request Expand source
{
"ServiceName": "SR_GetMyRequestList",
"objCommonParameters": {
"_ProxyDetails": {
"SAASOrgID": "0",
"LoginUID": 0,
"RequestType": "mobile",
"MobileVersion": "5.10.3",
"Password": "test@123",
"AuthType": "FORM",
"ProxyID": 0,
"OrgID": "1",
"TokenID": "",
"ReturnType": "JSON",
"UserName": "hymasri.durga@symphonysummit.com"
},
"JSONServiceRequestProperty": "{\"CurrentPageIndex\":0,\"OrgID\":\"1\",\"PageSize\":20,\"UserID\":\"8\",\"Instance\":\"ALL\",
\"Status\":\"Open\",\"SelectedLocation\":0,\"SortColumn\":\"ServiceTicketID\",\"SortOrder\":\"DESC\",\"FromID\":null,\"ToID\":null,\"FromDate\":null,\"ToDate\":null,\"TextSearch\":null,\"TextSearchIn\":\"ALL\",\"ShowOtherRecords\": \"true\",\"CustomersToViewTicket\": \"3668,3669\",\"LocationsToViewTicket\": \"3659,17032\"}"
}
}
Request Parameters
| Parameter Name | Type | Description |
|---|---|---|
OrgID | INTEGER | Unique ID of the organization. |
SortColumn | STRING | Sort the columns based on Service Ticket ID. |
| ShowOtherRecords | BOOLEAN | Show the records of other users. |
Instance * | STRING | Name of the Instance. |
Status | STRING | Status of the Requests that should be displayed. |
| CustomersToViewTicket | STRING | IDs of the customers to view other's tickets. |
| LocationsToViewTicket | STRING | Location IDs of the customers. |
Sample Response Expand source
{
"Errors": "",
"Message": null,
"Output": "",
"TokenID": "D7E776BFFEA59A682F69E9EA007F7576D4CB9E9F6886E2815F1D1DB2083642ADE76C474D9CDDBC8804F0872E9C7DB946C40F062BF897B1EA562B58EF4945A93D5595A69BA425B5DBC3EA6F8AFD68480A77ADC6B58A2F8549FCF56C9E34CD48925D4CB4C79527FDFEDFCD677039FA64E5D60EE95B576C0CFCC24BBBFE123AAF3E99D4B1AAB393D50C04A8861BEE36D15A",
"OrgID": 0,
"OutputObject": {
"SRDetails": {
"MySRDetails ": {
"RecordCount": 208,
"DataCollection": [
{
"ROWNUM": 1,
"TotalRows": 208,
"Ticket_ID": "2895",
"ServiceTicketID": "2923",
"ServiceTicketIdDisplay": "SR2923",
"Caller": "197",
"CallerName": "manasa",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-29 11:25:25",
"Status": "Pending for Approval (Forwarded)",
"CategoryName": "New",
"CatalogName": "shivmoh1231",
"PendingApproverName": "Pending with manasa",
"Details": "asdfghjklpoiuytrewqazxcvbnm,",
"AssignedWorkgroupName": "\"IT Additional Owner\"",
"AssignedExecutiveName": null,
"Age": 433,
"CatalogID": 9173,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "asdfghjklpoiuytrewqazxcvbnm,",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-29 11:25:26",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "P305yJV77Xpq%2ff7fsGiVeg%3d%3d"
},
{
"ROWNUM": 2,
"TotalRows": 208,
"Ticket_ID": "2891",
"ServiceTicketID": "2919",
"ServiceTicketIdDisplay": "SR2919",
"Caller": "1826",
"CallerName": "amantya",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-22 12:40:01",
"Status": "New",
"CategoryName": "Business",
"CatalogName": "Single Approver",
"PendingApproverName": "Approved",
"Details": "kjyhgfhnbvytunyrbgvfcutnbgvfcnyrbv",
"AssignedWorkgroupName": "\"IT Additional Owner\"",
"AssignedExecutiveName": null,
"Age": 599,
"CatalogID": 9125,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "kjyhgfhnbvytunyrbgvfcutnbgvfcnyrbv",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-22 12:40:02",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "ukQt7EuZc7623xqFMqjSXA%3d%3d"
},
{
"ROWNUM": 3,
"TotalRows": 208,
"Ticket_ID": "2887",
"ServiceTicketID": "2915",
"ServiceTicketIdDisplay": "SR2915",
"Caller": "6",
"CallerName": "SUBRAHMANYA",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-19 17:32:22",
"Status": "New",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Approved",
"Details": "by subrahmanya from harman mumbai",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 626,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "by subrahmanya from harman mumbai",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2023-01-09 17:38:00",
"Updated_Time": "2022-09-21 09:32:31",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "%2bd4vxWYrjvIbwASYNjz58Q%3d%3d"
},
{
"ROWNUM": 4,
"TotalRows": 208,
"Ticket_ID": "2877",
"ServiceTicketID": "2905",
"ServiceTicketIdDisplay": "SR2905",
"Caller": "1764",
"CallerName": "Vikram Singh",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-19 10:09:56",
"Status": "Pending for Approval",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Pending with Jitendra",
"Details": "logged as Vikram harman, new delhi",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 674,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "logged as Vikram harman, new delhi",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-19 10:09:56",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "%2fqqTANvQKS7B2JxDOXpCiA%3d%3d"
},
{
"ROWNUM": 5,
"TotalRows": 208,
"Ticket_ID": "2876",
"ServiceTicketID": "2904",
"ServiceTicketIdDisplay": "SR2904",
"Caller": "6",
"CallerName": "SUBRAHMANYA",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-19 10:04:52",
"Status": "Pending for Approval",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Pending with Jitendra",
"Details": "as Subrahmanya from harman, Mumbai",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 674,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "as Subrahmanya from harman, Mumbai",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-19 10:04:52",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "1BuRG6QsITBjeR24hF0XUg%3d%3d"
},
{
"ROWNUM": 6,
"TotalRows": 208,
"Ticket_ID": "2875",
"ServiceTicketID": "2903",
"ServiceTicketIdDisplay": "SR2903",
"Caller": "1636",
"CallerName": "ashvini tangade",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-19 09:55:07",
"Status": "Pending for Approval",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Pending with Jitendra",
"Details": "by ashvini from harman, hyderabad",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 674,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "by ashvini from harman, hyderabad",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-19 09:55:07",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "4SsTsHrjdVBbkBSBXxwzeQ%3d%3d"
},
{
"ROWNUM": 7,
"TotalRows": 208,
"Ticket_ID": "2874",
"ServiceTicketID": "2902",
"ServiceTicketIdDisplay": "SR2902",
"Caller": "197",
"CallerName": "manasa",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-19 09:49:15",
"Status": "Pending for Approval",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Pending with Jitendra",
"Details": "logged by manasa harman,bangalore",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 674,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "logged by manasa harman,bangalore",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-19 09:49:15",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "aisgm3wR%2bYEydqgQo1IDaQ%3d%3d"
},
{
"ROWNUM": 8,
"TotalRows": 208,
"Ticket_ID": "2869",
"ServiceTicketID": "2897",
"ServiceTicketIdDisplay": "SR2897",
"Caller": "206",
"CallerName": "Neha",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-09-15 15:07:52",
"Status": "Pending for Approval",
"CategoryName": "SR Basic",
"CatalogName": "approvalList01",
"PendingApproverName": "Pending with amantya",
"Details": "jhkj kjh jkhkjkj kj h",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 765,
"CatalogID": 9108,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "jhkj kjh jkhkjkj kj h",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-15 15:07:53",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "vnLW4pksUb9%2fqs530HiY7w%3d%3d"
},
{
"ROWNUM": 9,
"TotalRows": 208,
"Ticket_ID": "2868",
"ServiceTicketID": "2896",
"ServiceTicketIdDisplay": "SR2896",
"Caller": "1826",
"CallerName": "amantya",
"Sup_Function": "SR",
"Sup_Function_Name": "SR Tenant",
"LoggedOn": "2022-09-15 14:57:14",
"Status": "New",
"CategoryName": "SR Basic",
"CatalogName": "Auto Create WO Test",
"PendingApproverName": "Approved",
"Details": "Test_No Approval idea",
"AssignedWorkgroupName": "WG",
"AssignedExecutiveName": null,
"Age": 765,
"CatalogID": 20,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "Test_No Approval idea",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2022-09-23 10:21:00",
"Updated_Time": "2022-10-12 16:01:37",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "8SvNAiflrRspU4EbQDJbXw%3d%3d"
},
{
"ROWNUM": 10,
"TotalRows": 208,
"Ticket_ID": "2867",
"ServiceTicketID": "2895",
"ServiceTicketIdDisplay": "SR2895",
"Caller": "1826",
"CallerName": "amantya",
"Sup_Function": "SR",
"Sup_Function_Name": "SR Tenant",
"LoggedOn": "2022-09-15 14:50:02",
"Status": "New",
"CategoryName": "SR Basic",
"CatalogName": "Auto Create WO Test",
"PendingApproverName": "Approved",
"Details": "remark_vi as,mdasmdnas d,asmd",
"AssignedWorkgroupName": "WG",
"AssignedExecutiveName": null,
"Age": 765,
"CatalogID": 20,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "remark_vi as,mdasmdnas d,asmd",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2022-09-23 10:21:00",
"Updated_Time": "2022-09-15 14:50:04",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "YHLxxPmluGsOEJCNPe4How%3d%3d"
},
{
"ROWNUM": 11,
"TotalRows": 208,
"Ticket_ID": "2840",
"ServiceTicketID": "2868",
"ServiceTicketIdDisplay": "SR2868",
"Caller": "3",
"CallerName": "G/E/Navin",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-08-17 17:48:47",
"Status": "Pending for Approval",
"CategoryName": "Business",
"CatalogName": "Approver Group Editable",
"PendingApproverName": "Pending with Prabu Moorthy",
"Details": null,
"AssignedWorkgroupName": "CM Workgroup 2--DisplayName",
"AssignedExecutiveName": null,
"Age": 1458,
"CatalogID": 9168,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-09-06 16:29:22",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "xfZuNZWBmvOAiLdVNm2v8Q%3d%3d"
},
{
"ROWNUM": 12,
"TotalRows": 208,
"Ticket_ID": "2829",
"ServiceTicketID": "2857",
"ServiceTicketIdDisplay": "SR2857",
"Caller": "1826",
"CallerName": "amantya",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-08-16 15:30:35",
"Status": "New",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Approved",
"Details": "testtesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttest",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 1484,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "testtesttesttesttesttesttesttesttesttesttesttestt",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-08-16 15:30:35",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "rNIpLFRs5X1y6Vt9EL%2fXaQ%3d%3d"
},
{
"ROWNUM": 13,
"TotalRows": 208,
"Ticket_ID": "2828",
"ServiceTicketID": "2856",
"ServiceTicketIdDisplay": "SR2856",
"Caller": "1826",
"CallerName": "amantya",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-08-16 15:29:15",
"Status": "Pending for Approval",
"CategoryName": "SR Basic",
"CatalogName": "approvalList01",
"PendingApproverName": "Pending with SHIVAM001",
"Details": "testtesttesttesttesttesttesttesttesttesttesttest",
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 1485,
"CatalogID": 9108,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "testtesttesttesttesttesttesttesttesttesttesttest",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-08-16 15:29:15",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "357bN7gE%2b7E7X0fqaOAqMQ%3d%3d"
},
{
"ROWNUM": 14,
"TotalRows": 208,
"Ticket_ID": "2827",
"ServiceTicketID": "2855",
"ServiceTicketIdDisplay": "SR2855",
"Caller": "1826",
"CallerName": "amantya",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-08-16 15:26:42",
"Status": "Pending for Approval",
"CategoryName": "Business",
"CatalogName": "Approve SR 01",
"PendingApproverName": "Pending with NT Aparna",
"Details": "testtesttesttesttest",
"AssignedWorkgroupName": ""workgroup1"",
"AssignedExecutiveName": null,
"Age": 1485,
"CatalogID": 9148,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "testtesttesttesttest",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-08-16 15:26:48",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "B8SARmU%2fURHGsllZMVzABA%3d%3d"
},
{
"ROWNUM": 15,
"TotalRows": 208,
"Ticket_ID": "2794",
"ServiceTicketID": "2822",
"ServiceTicketIdDisplay": "SR2822",
"Caller": "1758",
"CallerName": "Pavani",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-07-19 19:20:08",
"Status": "New",
"CategoryName": "Business",
"CatalogName": "Technician Selectable",
"PendingApproverName": "Approved",
"Details": "ffwgwgehehejhhjegjieijog",
"AssignedWorkgroupName": "CM Workgroup 2--DisplayName",
"AssignedExecutiveName": "yakshith.gowda",
"Age": 2153,
"CatalogID": 9132,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "ffwgwgehehejhhjegjieijog",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2022-11-07 10:25:00",
"Updated_Time": "2022-07-19 19:24:48",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "06Yl%2bkw3f%2bAvGcTPYMlOPA%3d%3d"
},
{
"ROWNUM": 16,
"TotalRows": 208,
"Ticket_ID": "2790",
"ServiceTicketID": "2818",
"ServiceTicketIdDisplay": "SR2818",
"Caller": "1758",
"CallerName": "Pavani",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-07-18 10:14:09",
"Status": "In-Progress",
"CategoryName": "Business",
"CatalogName": "Technician Selectable",
"PendingApproverName": "Approved",
"Details": "gygyutyfyfghghjghjguguygyugyggfffytfghg",
"AssignedWorkgroupName": "CM Workgroup 2--DisplayName",
"AssignedExecutiveName": "Jyoti_AD",
"Age": 2186,
"CatalogID": 9132,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "gygyutyfyfghghjghjguguygyugyggfffytfghg",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2022-11-03 18:19:00",
"Updated_Time": "2022-07-18 10:14:10",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "%2bzpm3dnw9zbOoKQUdOvZ%2fg%3d%3d"
},
{
"ROWNUM": 17,
"TotalRows": 208,
"Ticket_ID": "2715",
"ServiceTicketID": "2743",
"ServiceTicketIdDisplay": "SR2743",
"Caller": "3",
"CallerName": "G/E/Navin",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-06-30 11:29:40",
"Status": "Pending for Approval",
"CategoryName": "Business",
"CatalogName": "Technician Selectable",
"PendingApproverName": "Pending with Manish KK",
"Details": null,
"AssignedWorkgroupName": "CM Workgroup 2--DisplayName",
"AssignedExecutiveName": "SUBRAHMANYA",
"Age": 2617,
"CatalogID": 9132,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2022-10-18 19:35:00",
"Updated_Time": "2022-07-01 15:41:48",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "queqC%2bAdIkL%2bwVzcduJeNw%3d%3d"
},
{
"ROWNUM": 18,
"TotalRows": 208,
"Ticket_ID": "2714",
"ServiceTicketID": "2742",
"ServiceTicketIdDisplay": "SR2742",
"Caller": "3",
"CallerName": "G/E/Navin",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-06-30 10:56:50",
"Status": "In-Progress",
"CategoryName": "Business",
"CatalogName": "Technician Selectable",
"PendingApproverName": "Approved",
"Details": null,
"AssignedWorkgroupName": "CM Workgroup 2--DisplayName",
"AssignedExecutiveName": "hyma",
"Age": 2617,
"CatalogID": 9132,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": "2022-10-18 19:02:00",
"Updated_Time": "2022-06-30 10:56:53",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "sXPR4MCFGcHirmSft4OUKA%3d%3d"
},
{
"ROWNUM": 19,
"TotalRows": 208,
"Ticket_ID": "2704",
"ServiceTicketID": "2732",
"ServiceTicketIdDisplay": "SR2732",
"Caller": "1758",
"CallerName": "Pavani",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-06-27 11:28:37",
"Status": "New",
"CategoryName": "Business",
"CatalogName": "Single Approver",
"PendingApproverName": "Approved",
"Details": null,
"AssignedWorkgroupName": "\"IT Additional Owner\"",
"AssignedExecutiveName": null,
"Age": 2689,
"CatalogID": 9125,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-06-27 11:33:19",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "ygpeZLVXHot2a99qvhK8eg%3d%3d"
},
{
"ROWNUM": 20,
"TotalRows": 208,
"Ticket_ID": "2700",
"ServiceTicketID": "2728",
"ServiceTicketIdDisplay": "SR2728",
"Caller": "9",
"CallerName": "Prashanth Puthumanathody",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"LoggedOn": "2022-06-15 17:26:43",
"Status": "New",
"CategoryName": "SR Basic",
"CatalogName": "approvalList02",
"PendingApproverName": "Approved",
"Details": null,
"AssignedWorkgroupName": "SR Group",
"AssignedExecutiveName": null,
"Age": 2971,
"CatalogID": 9109,
"Validity": "",
"IsExtendable": false,
"JustificationRemarks": "",
"Pending": null,
"Resolution_Time": null,
"Resolution_Deadline": null,
"Updated_Time": "2022-06-15 17:27:52",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"UserTypeColor": null,
"UserTypeName": null,
"IsFeedbackEnabled": false,
"IsFeedbackActive_SR": true,
"IsDiscommissioned": false,
"RelatedIncidentStatus": null,
"StatusCount": "Assigned-6 ,In-Progress-81 ,New-51 ,Pending-6 ,Pending for Approval-64",
"IsFeedBackProvided": 0,
"Ticket_ID_Encrypted": "sxpbhhczYs4ftHalzHbZXw%3d%3d"
}
],
"AllDataCollection": null,
"AllColumnsDataCollection": null,
"GridViewDisplayColumns": [
{
"LabelName": "Ticket_ID",
"Value": "Ticket_ID",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "SR ID",
"Value": "ServiceTicketIdDisplay",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Log Time",
"Value": "LoggedOn",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Status",
"Value": "Status",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Caller",
"Value": "CallerName",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Approval Status",
"Value": "PendingApproverName",
"Placeholder": null,
"IsCustomField": false
}
],
"TileViewDisplayColumns": null,
"LastUpdated_Time": null,
"TotalChangeRecord": 0
},
"StatusList ": [
{
"Status": "New",
"StatOrder": 1,
"Sup_Function": null,
"Active": true
},
{
"Status": "Assigned",
"StatOrder": 2,
"Sup_Function": null,
"Active": true
},
{
"Status": "In-Progress",
"StatOrder": 3,
"Sup_Function": null,
"Active": true
},
{
"Status": "Pending",
"StatOrder": 4,
"Sup_Function": null,
"Active": true
},
{
"Status": "Resolved",
"StatOrder": 5,
"Sup_Function": null,
"Active": true
},
{
"Status": "Closed",
"StatOrder": 6,
"Sup_Function": null,
"Active": true
},
{
"Status": "Cancelled",
"StatOrder": 7,
"Sup_Function": null,
"Active": true
}
],
"ViewOtherUserSRConfigurations": {
"IsAllowViewOtherSRs": true,
"IsAllowEditSRAddInfo": false,
"CustomersToViewSRs": [
{
"CM_ID": 872,
"CM_Value": "SUMMIT"
},
{
"CM_ID": 2905,
"CM_Value": "Symphony SummitAI"
},
{
"CM_ID": 2908,
"CM_Value": "SymphonySummit"
},
{
"CM_ID": 3668,
"CM_Value": "Information technologies"
},
{
"CM_ID": 3669,
"CM_Value": "IT"
}
],
"LocationsToViewSRs": [
{
"CM_ID": 3659,
"CM_Value": "Bangalore / Hyderabad"
},
{
"CM_ID": 3661,
"CM_Value": "Mumbai/Bangalore"
},
{
"CM_ID": 17024,
"CM_Value": "NEW DELHI"
},
{
"CM_ID": 17032,
"CM_Value": "PUNE"
}
]
}
}
},
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ