Incident SLA Trend

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

The Incident SLA Trend Report is a graphical report that displays the percentage of resolved Incidents for which the SLA is violated for the selected months.

Incident SLA TREND REPORT page
Figure: Incident SLA TREND REPORT page

Click on the bar graph to view the SLA-Priority wise summary report. On the pop-up, you can view details, such as Incident ID, Log time, Status, Medium, Caller, and so on. You can view the details of an incident by clicking the Incident ID.

SLA TREND REPORT page (Breached SLA)
Figure: SLA TREND REPORT page (Breached SLA)

 BREACHED SLA-PRIORITY WISE pop-upFigure: BREACHED SLA-PRIORITY WISE pop-up

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT SLA TREND page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT SLA TREND page.

FILTERS pop up
Figure: FILTERS pop up