Incident Bounce Report_IM

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

This report displays the count of incidents that were moved between more than three Workgroups during the time period you specified (for a selected set of Workgroups and the selected Tenant).

Figure: INCIDENT BOUNCE REPORT page

On the table, click the Incident ID to view the incident details. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT BOUNCE REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the BOUNCE REPORT.

Figure: BOUNCE REPORT page: Filters pop-up page

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.