Workgroup Effort Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

Workgroup Effort Report displays information about the resolved Incidents, such as Effort spent on Incidents by the Workgroups, the time spent at the Pending status, and the no. of times the Incident was put in the Pending status, and so on.
 

Figure: Workgroup Effort Report

On the table, click on the Incident ID to view the Incident summary.

Figure: Incident ID page

ACTIONS

This section explains the icons in the ACTIONS panel of the WORKGROUP EFFORT REPORT page.

Filters

Click the Filters icon on the ACTIONS panel to specify the filter criteria to display records in the WORKGROUP EFFORT REPORT page.

Figure: FILTERS pop up window

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.