Printers View

Owned by Enterprise IT
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

You can view and monitor the details of all the Printers configured on the organization's network on the PRINTER VIEW page.

To view Printer View:

  1. Select Operations > User > Views > Printer View.
  2. On the PRINTER VIEW page, list of configured Printers is displayed.
    • You can search for a specific Printer using the Search text box.
    • You can view the Printers in Tile view and Tabular view.

    • In the Tile view, click the Printer tile to view the Printer details. 

       See Screen Shot

      PRINTER VIEW page (Tile View)
      Figure: PRINTER VIEW page (Tile View)

      Field Description

      The Printer status information is displayed with different status indicator images in the Tile view. The following table describes the various Printer status information displayed on the PRINTER VIEW page:

      StatusDescription

      		Indicates that all the Printers in the group are Up.

      		Indicates that some of the Printers in the group are Up.

      		Indicated that all of the Printers in the group are Down.

    • In the Tabular view, click the Printer Name to view the Printer details. 

       See Screen Shot

      PRINTER VIEW (Tabular view)
      Figure: PRINTER VIEW (Tabular view)

Field Description

The following section describes the tabs on the PRINTER DETAILS pop-up:

 DETAILS

The PRINTER DETAILS pop-up displays the Printer details, such as Printer Name, Customer, Mail To, Description, Location, Mail CC, and so on.

DETAILS tab
Figure: DETAILS tab


Field Description

The following table describes the various tabs on the PRINTER DETAILS tab:

FieldsDescription
Status  sectionYou can view the Printer status and other Printer details, such as Printer Name, IP Address, Status. A Printer's icon is displayed. The color of the Printer represents the status of the Printer.
Last Monitored OnDisplays the last monitored date and time of Printer.
DETAILSIn this section, you can view other Printer details, such as Printer Name, IP Address, Vendor, Customer, and so on.
Printer NameDisplays the name of the Printer.
IP AddressDisplays the IP address of the Printer.
VendorDisplays the vendor name of the Printer.
Print ServerDisplays the Print Server name.
CustomerDisplays the Customer name.
LocationDisplays the location name.
Mail To

Displays the configured e-mail address of the recipients to whom the alert/notification mails about the status of a Printer Server is sent in the To list.

Mail CC

Displays the e-mail address of one or more person to whom the alert/notification mails about the status of a Printer Server is sent in the CC list.

Monitoring SourceDisplays the monitoring source of the Printer Server.
Last MonitoredDisplays the date and time the Printer was last monitored.
DescriptionDisplays the description for the Printer.
 UTILIZATION SUMMARY

Under the UTILIZATION SUMMARY tab you can view the Printer Utilization summary details, such as Printer Utilization, Toner Availability, and so on.


Figure: UTILIZATION SUMMARY tab


Field Description

The following table describes the fields under the UTILIZATION SUMMARY tab:

FieldsDescription
UTILIZATION
Cartridge

Displays the name of Cartridge. Click the hyperlink to view the toner utilization graph for the selected month.

PRINTER TONER UTILIZATION GRAPH
Figure: PRINTER TONER UTILIZATION GRAPH

UtilizationDisplays the Utilization percentage of the Printer.
High Threshold(%)Specify the High Threshold value for the Printer.
Medium Threshold(%)Specify the Medium Threshold value for the Printer.
Low Threshold(%)Specify the Low Threshold value for the Printer.
Printer Error ListDisplays all the Printer errors.
Include AllSelect the Include All check box to display all the Printer Errors.
 EVENT LIST

EVENT LIST tab enables to view the events linked to the printer. You can filter the event list by specifying the filter criteria Event Status and Category. You can view critical,warning,alert and information. For more information about the EVENT LIST tab see, Field Description.

PRINTER EVENT LIST
Figure: PRINTER EVENT LIST

Field Description

The following table describes the fields on the EVENT LIST tab.

FieldDescription
FILTERS
Event StatusLists the Event status. Select an Event status to filter and display the event list.
CategoryLists the categories of the printers. Select a category to filter and display the event list.
EVENT LIST
CriticalYou can view the list of Critical events logged   for the printer.
WarningYou can view the list of Warning events logged  for the printer.
AlertYou can view the list of Alert event logged  for the printer.
InformationYou can view the list of Information events logged for the printer.
Serial NumberDisplays the serial number.
Event IDDisplays the event identification number. 
Click the hyperlink to view the Event Details.
CategoryDisplays the category of the event.
StatusDisplays the status of the event.
MessageDisplays the message configured for the device.
SOP icon

This  icon is displayed if a SOP template is mapped to the device. Click the icon to view the SOP template. For more information see, Configuring Standard Operating Procedure Mapping.

ErrorDisplays the occurred error in the device.  
AcknowledgedDisplays the event acknowledged status.
Created DateDisplays the date the event was created.
Incident IDDisplays the incident identification number for the event. 
Click the hyperlink to view the Incident Details.

Note:

The tabs are displayed based on the configured Service Entitlement for the device.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRINTER VIEW page:

Filters

Click the Filters icon to specify a particular filter criteria to display the printers. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Tenant and other required details. Click SUBMIT.

FILTERS pop-up page
Figure:  FILTERS pop-up page

The following table describes the fields on the FILTERS pop-up page:

Field

Description

Tenant

Lists the Tenants to which the logged in user has access. Select a Tenant from the list.

Customer

Lists the configured Customers. Select the Customer from the list to display the printers for the selected Customer.

Location

Lists the configured Locations. Select the Location from the list to view the printer for the selected location.

Refresh Interval

Specify the refresh interval for the PRINTER VIEW page.


PRINT

Click PRINT to print the LIST table details.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the LIST table details to a Microsoft Excel sheet.