Change Records for Retrospective Changes

Owned by Chilukuri Srinivasa Reddy
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read

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Feature released in SummitAI Service Management (#25573/25598/26444, SIERRA SP1 HF05, Change Management)

What's New?

Now, the Analysts can create Change Records for the changes which are implemented already (retrospective changes). This helps the customers to keep track of all the retrospective changes with actual date and time (past date and time) using the SummitAI Application.

How it Works?

On the TENANT page (Admin > Basic> Infrastructure > Tenant > Select a Tenant > Click CONFIGURE DETAILS on the ACTIONS panel > Select CHANGE MANAGEMENT from MODULES), a new field, Retrospective Change Types is added. The Administrators can select the Change Types from the drop-down list based on the requirements. For the selected Change Types the Analysts can create a retrospective change record.

On the NEW CHANGE RECORD page (Change > User > New Change Record > Select a Change Type configured as Retrospective Change Types > Click GENERAL /TEST/IMPLEMENTATION tab), for the following fields, the Analysts can provide a date and time in past (lesser than the Log Time in the Change Record):

TabsFields

General Tab

  • Deadline
  • Planned Start Time
  • Planned End Time
  • Down­time Start
  • Downtime End
Test Tab
  • Test Planned Date
  • Actual Test Date

Implementation Tab

  • Actual Start Time
  • Actual End Time
  • Planned PIR Date

The Analysts can also provide a past date in the Actual PIR Date field on the POST IMPLEMENTATION REVIEW pop-up page (Change > User > New Change Record > Click P.I.REVIEW on the ACTIONS panel).

Configuration

On the TENANT page (Admin > Basic> Infrastructure > Tenant > Select a Tenant > Click CONFIGURE DETAILS on the ACTIONS panel > Select CHANGE MANAGEMENT from MODULES), a new field, Retrospective Change Types is added. Select the Change Types from the drop-down list for which Retrospective Change Records can be raised.

TENANT page - Retrospective Change Types
Figure: TENANT page - Retrospective Change Types

Note:

The Retrospective Change Types configuration will not impact the existing Change Records.

Example

Let's consider that the Administrator selected Retrospective Change Types as Normal on the TENANT page.

On the NEW CHANGE RECORD page, if the Analyst selects the Change Type as Normal, the Analysts can choose dates in past for the above-mentioned date fields (See: Above Table). 

CHANGE RECORD DETAILS page- GENERAL tab
Figure: CHANGE RECORD DETAILS page- GENERAL tab

CHANGE RECORD DETAILS page- TEST tab
Figure: CHANGE RECORD DETAILS page- TEST tab

CHANGE RECORD DETAILS page- IMPLEMENTATION tab
Figure: CHANGE RECORD DETAILS page- IMPLEMENTATION tab

Note:

If a Change Record is created for the Change Type configured as Retrospective Change Type, on the CHANGE HISTORY pop-up page, you can view a field Retrospective Change with as value as Yes. This setting is used throughout the life cycle of the CR irrespective of the configuration changes.

CHANGE HISTORY

Figure: CHANGE HISTORY