Read Complete Release Notes

Feature released in SummitAI Service Management (Denali SP1, Incident Management and Service Request Management)

What's New?

Earlier, the Summit Application allows the Administrators to choose either Basic Remote Desktop Sharing or Advanced Remote Desktop Sharing. If the Advanced Remote Desktop Sharing is enabled, the users are not able to use Basic Remote Desktop Sharing and vice versa. This does not provide flexibility for the Customers who want both Basic and Advanced Remote Desktop Sharing.

Now, the Administrators can enable both Basic Remote Desktop Sharing and Advanced Remote Desktop Sharing options (Refer Figure 1 and 2), and the Analysts can choose between the Basic or Advanced Remote Desktop Sharing (Refer Figure 3 and 4). For information about how to use Basic and Advanced Remote Desktop Sharing, see Remote Desktop Sharing.

UI Change

UI changes are made on the following pages: 

Figure 1: APPLICATION SETTINGS page - REMOTE DESKTOP SHARING configurations


Figure 2: TENANT page - REMOTE DESKTOP SHARING configurations


Figure 3: REMOTE DESKTOP SHARING pop-up page- BASIC (Need to change)


Figure 4: REMOTE DESKTOP SHARING pop-up page- ADVANCED

Configuration

1. Enabling Basic Remote Desktop Sharing and Advanced Remote Desktop Sharing on the APPLICATION SETTINGS page
   
   On the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings > REMOTE DESKTOP SHARING section), two new check boxes, Enable Basic Remote Desktop Sharing and Enable Advanced Remote Desktop Sharing are added 
   
   If Enable Advanced Remote Desktop Sharing check box is selected, the Hosted On, Advanced Remote Desktop Sharing URL, URL Display Name, User Name, Password, and Confirm Password fields are displayed. For more information, see Configuring Application Settings.
   
   
2. Enabling Basic Remote Desktop Sharing and Advanced Remote Desktop Sharing on the TENANT DETAILS page (Tenant -Specific Configuration)
   
   On the TENANT DETAILS page (Admin > Basic > Infrastructure > Tenant > Select the required Tenant > Click CONFIGURE DETAILS on the ACTIONS panel >Select INCIDENT MANAGEMENT or SERVICE REQUEST from MODULES> General section >Under REMOTE DESKTOP SHARING section ), a new field, Configuration is added. 
   
   Select Same as Application Settings Configuration option to replicate/use the remote desktop sharing configurations done on the application settings page for the selected Tenant.
   Select Tenant-Specific option to do tenant-specific configuration (Refer Figure 2). For more information, see Configuring Incident Management Module and Configuring Service Request Management Module.