Customer Fixed Issues and Known Issues

Owned by Enterprise IT
May 09, 2024

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<< Alps >> Alps SP1>> Alps SP1 HF01 >> Alps SP1 HF02 >> Alps SP1 HF03

 

Known Issues

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Alps HF01.

Issue

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.
Overlapping of content is observed on the Pagination bar of all the pages having lot of records (typically in the range of 5 digits).
On the NETWORK DEVICE VIEW page (Operations > User > Views > Network Device View), duplicate devices are displayed when Add For Monitoring is selected while discovering more Network Devices on the DISCOVERY page (Admin > Advanced > Discovery & Monitoring > Discovery > Select the Tenant from the Filters pop-up > Click SUBMIT to view the DISCOVERY page > Click ADD NEW from the ACTIONS panel > Specify all the required fields and select the Add For Monitoring field).

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Crushed image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

As a workaround, the users need to re-login to the summit application after deleting the logo.
On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.