Installation, Configuration, and Upgrade Alps SP1 HF14
- Former user (Deleted)
- Mayuresh Balaji Kamble (Unlicensed)
- Shilpa K (Deactivated)
Installation, Configuration, and Upgrade
The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:
- Important Notes About v4.1.4 Setup and Installation
- Patch Update for .NET Framework
- /wiki/spaces/ALPS/pages/21487490
- SummitAI Upgrade Steps
- Installing PsExec Tool
- Post Installation Steps
- Oracle and IBM Client Configuration
- Online Help Upgrade
- BI Reports
- Maximum File Size for Attachments
Important Notes About v4.1.4 Setup and Installation
Points to be Noted During v4.1.4 Installation
- While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
- The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages.
- The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.
Double-Byte Character Support for SummitAI IT Management Suite
To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.
In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.
Note:
In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.
Patch Update for .NET Framework
For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.
Note:
After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.
SummitAI Upgrade Steps
To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Alps SP1 HF14, do the following:
- Assumptions
- Pre Upgrade Steps
- Database Upgrade from v4.1.4 Hotfix To v5.1 SP7
- Database Upgrade from v5.1 SP7 To v5.3
- Database Upgrade from v5.3 To v5.4
- Database Upgrade from v5.4 To v5.4 SP1
- Database Upgrade from v5.4 SP1 to v5.4 SP2
- Database Upgrade from v5.4 SP2 to v5.5
- Database Upgrade from v5.5 to v5.5 SP1
- Database Upgrade from v5.5 SP1 to v5.5 SP2
- Database Upgrade from v5.5 SP2 to v5.6
- Database Upgrade from v5.6 to v5.6 SP1
- Database Upgrade from v5.6 SP1 to v5.7
- Database Upgrade from v5.7 to v5.7 HF01
- Database Upgrade from v5.7 HF01 to v5.7 SP1
- Database Upgrade from v5.7 SP1 to v5.7 SP2
- Database Upgrade from v5.7 SP2 to v5.7 SP3
- Database Upgrade from v5.7 SP3 to v5.7 SP5
- Database Upgrade from v5.7 SP5 to Alps
- Database Upgrade from Alps to Alps HF01
- Database Upgrade from ALPS HF01 to ALPS SP1
- Database Upgrade from ALPS SP1 to ALPS SP1 HF01
- Database Upgrade from ALPS SP1 HF01 to ALPS SP1 HF02
- Database Upgrade from ALPS SP1 HF02 to ALPS SP1 HF03
- Database Upgrade from ALPS SP1 HF03 to ALPS SP1 HF04
- Database Upgrade from ALPS SP1 HF04 to ALPS SP1 HF05
- Database Upgrade from ALPS SP1 HF05 to ALPS SP1 HF06
- Database Upgrade from ALPS SP1 HF06 to ALPS SP1 HF07
- Database Upgrade from ALPS SP1 HF07 to ALPS SP1 HF08
- Database Upgrade from ALPS SP1 HF08 to ALPS SP1 HF09
- Database Upgrade from ALPS SP1 HF09 to ALPS SP1 HF10
- Database Upgrade from ALPS SP1 HF10 to ALPS SP1 HF11
- Database Upgrade from ALPS SP1 HF11 to ALPS SP1 HF12
- Database Upgrade from ALPS SP1 HF12 to ALPS SP1 HF13
- Database Upgrade from ALPS SP1 HF13 to ALPS SP1 HF14
- Database Upgrade in BI Report and Global Search
Assumptions
Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.
Pre Upgrade Steps
Before you start with the database upgrade of SummitAI, we recommend that you perform the following:
- On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool. Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
- On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.
Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.
Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.
Database Upgrade from v4.1.4 Hotfix To v5.1 SP7
To perform the database upgrade from v4.1.4 hotfix to v5.1 SP7, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v4.1.4 HF | 1.Summitupgrade_v4.1.4HF to v5.1dbscripts[Migration_back] 2.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[TableSchema] 3.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[ViewSchema] 4.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[FunctionSchema] 5.Summitupgrade_v4.1.4HF_B003_20140715 to v5.1_dbscripts[SPSchema] 6.Summitupgrade_v4.1.4HF_dbscripts[PostDeployment] 7.Summitupgrade_v5.1_dbscripts[PostDeployment] 8.Summitupgrade_v5.1_dbscripts[Roletemplate_Migration] 9.Summitupgrade_v5.1_dbscripts[InstanceMigration] 10.Summitupgrade_v5.1_dbscripts[License] | v5.1 |
v5.1 | 11.Summitupgrade_v5.1_HF01_24March_to_v5.1_STC_16June_dbscripts 12.Summitupgrade_v5.1_STC_16June_to_v5.1_HF02_01August 13.Summitupgrade_v5.1_HF02_B008_01Aug_to_v5.1_HF03_B015_08Dec 14.Summitupgrade_v5.1_HF03_B015 to v5.1HF02_27OCT 15.Summitupgrade_v5.1HF02_27OCT_to_v5.1SP1_11Dec | v5.1 SP1 |
v5.1 SP1 | 16.Summitupgrade_v5.1SP1_11Dec_to_v5.1SP2_B002_16Feb2016.sql 17.Summitupgrade_v5.1_dbscripts[Data_Migration_Modulewise] | v5.1 SP2 |
v5.1SP2 | 18.Summitupgrade_v5.1SP2_B002_17Feb2016_to_v5.1SP4_B006_04May2016 | v5.1SP4 |
v5.1SP4 | 19.Summitupgrade_v5.1SP5_B001_04May2016_to_v5.1SP7_B003_04July | v5.1 SP7 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.1\UpgradeScripts\
Database Upgrade from v5.1 SP7 To v5.3
To perform the database upgrade from v5.1 SP7 to v5.3, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.1SP7 | 20.Summitupgrade_v5.1SP7_B003_04July2016_to_v5.3_09thAugust2016 | v5.3 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.3UpgradeScripts\
Note:
Execute the scripts (folder name: v5.3-AD_Related_Changes_SP) only if any AD-related changes are fixed between v5.1 to v5.3 and v5.3 to v5.4 upgrade.
Database Upgrade from v5.3 To v5.4
To perform the database upgrade from v5.3 to v5.4, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.3 | 21.Summitupgrade_v5.3_9thAug2016_to_v5.4_06thJan2017 | v5.4 |
v5.3 to v5.4 License migration related scripts | 22.SummitMigrationScripts-for-v5.3tov5.4_License InsertInCustomerInfo.sql UpdateLicense.sql lm_ANALYSTMAPPING.sql Note: Read the SUMMIT License Admin Guide and pass the parameter before upgrading the scripts. | License upgrade |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.4UpgradeScripts\
Database Upgrade from v5.4 To v5.4 SP1
To perform the database upgrade from v54 to v54 SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.4 | 23.Summitupgrade_v5.4_06thJan2017_to_v5.4SP1_B006_14thFeb2017 Note: The upgrade step for v5.4HF01 is merged with this script. | v5.4SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.4SP1UpgradeScripts\
Database Upgrade from v5.4 SP1 to v5.4 SP2
To perform the database upgrade from v54 SP1 to v54 SP2, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.4SP1 | 24.Summitupgrade_v5.4SP1_B006_14Feb2017_to_v5.4SP2_B009_27March2017 Note: The upgrade steps for v5.4SP1HF01 to v5.4SP1HF03 are merged with this script. | v5.4SP2 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.4SP2UpgradeScripts\
Database Upgrade from v5.4 SP2 to v5.5
To perform the database upgrade from v54 SP2 to v5.5, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.4SP2 | 25.Summitupgrade_v5.4SP2_B009_27March2017_to_v5.5_9thJune2017. | v5.5 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.5UpgradeScripts\
Database Upgrade from v5.5 to v5.5 SP1
To perform the database upgrade from v5.5 to v5.5 SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.5 | 26.Summitupgrade_v5.5_09June2017_to_v5.5SP1_23rdAug2017.sql Note: The upgrade steps for v5.5HF01 and HF02 are merged with this script. | v5.5 SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.5SP1UpgradeScripts\
Database Upgrade from v5.5 SP1 to v5.5 SP2
To perform the database upgrade from v5.5 SP1 to v5.5 SP2, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.5 SP1 | 27.Summitupgrade_v5.5SP1_23rdAug2017_to_v5.5SP2_2ndNov2017.sql Note: The upgrade step for v5.5SP1_ B005 is merged with this script. | v5.5 SP2 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.5SP2UpgradeScripts\
Database Upgrade from v5.5 SP2 to v5.6
To perform the database upgrade from v5.5 SP2 to v5.6, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.5 SP2 | 28.Summitupgrade_v5.5SP2_2ndNov2017_to_v5.6_5thFeb2018.sql Note: The upgrade steps for v5.5SP2HF01 to HF03 are merged with this script. | v5.6 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.6UpgradeScripts\
Database Upgrade from v5.6 to v5.6 SP1
To perform the database upgrade from v5.6 to v5.6 SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.6 | 29.Summitupgrade_v5.6_05Feb2018_to_v5.6SP1_B003_20thFeb2018.sql Note: The upgrade step for v5.6HF01 is merged with this script. | v5.6 SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.6SP1UpgradeScripts\
Database Upgrade from v5.6 SP1 to v5.7
To perform the database upgrade from v5.6 SP1 to v5.7, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
v5.6 SP1 | 30.Summitupgrade_v5.6SP1_B003_20thFeb2018_to_v5.7_ 25thMay2018.sql Note: The upgrade steps for V5.6SP1 HF01 to V5.6SP1 HF03 and V5.6SP2 to V5.6SP2 HF02 are merged with this script. | v5.7 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7UpgradeScripts\
Database Upgrade from v5.7 to v5.7 HF01
To perform the database upgrade from v5.7 to v5.7 HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
V5.7 | 31.Summitupgrade_v5.7_25thMay2018_to_v5.7HF01_B005_22ndJune2018.sql. | v5.7 HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP1UpgradeScripts\
Database Upgrade from v5.7 HF01 to v5.7 SP1
To perform the database upgrade from v5.7 HF01 to v5.7 SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
V5.7 HF01 | 32.Summitupgrade_v5.7HF01_B005_22ndJune2018.sql_to_v5.7SP1_B007_04thAugust2018.sql. | v5.7 SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP1UpgradeScripts\
Database Upgrade from v5.7 SP1 to v5.7 SP2
To perform the database upgrade from v5.7 SP1 to v5.7 SP2, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
V5.7 SP1 | 33.Summitupgrade_v5.7SP1_B007_04thAug2018_to_v5.7SP2_B008_21stSep2018 Notes:
- v5.7 SP1 HF01 - v5.7 SP1 HF02 - V5.6SP2HF07 - V5.6SP2HF08 - V5.5SP2HF10 - V5.5SP2HF11
- Identify the full text index and take the backup - Drop the backup full text indexes - Alter the column type or length columns - Create the full text index (execute the full text index backup taken at the first step).
- Identify the procedures and take the backup - Drop the backup procedures - Alter the table type columns
- Identify the index and take the backup - Drop the index - Alter the column - Create the index (execute the index backup taken at the first step) Example of error observed in v5.7 SP2: The index 'IX_User_Master_127892' is dependent on column 'EmpID'. This issue is observed in user master of the v5.7 SP2. It is recommended to follow the above steps if the same error occurs for any other table. | v5.7 SP2 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP2UpgradeScripts\
Database Upgrade from v5.7 SP2 to v5.7 SP3
To perform the database upgrade from v5.7 SP2 to v5.7 SP3, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
V5.7 SP2 | 34.Summitupgrade_v5.7SP2_B008_21stSep2018_to_v5.7SP3_B007_05Dec2018 Notes:
- v5.6 SP2 HF10
- Identify the full text index and take the backup - Drop the backup full text indexes - Alter the column type or length columns - Create the full text index (execute the full text index backup taken at the first step).
- Identify the procedures and take the backup - Drop the backup procedures - Alter the table type columns - Create the procedure (execute the procedure backup taken at the first step). This issue is observed in user master of the v5.7 SP3. It is recommended to follow the above steps if the same error occurs for any other table. | v5.7 SP3 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP3UpgradeScripts\
Database Upgrade from v5.7 SP3 to v5.7 SP5
To perform the database upgrade from v5.7 SP3 to v5.7 SP5, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
V5.7 SP3 | 35.Summitupgrade_v5.7SP3_B007_05Dec2018_to_v5.7SP5_B005_2ndJanuary2019.sql. Note: The upgrade steps of v5.7 SP4 are merged with this script. | v5.7 SP5 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP5UpgradeScripts\
Database Upgrade from v5.7 SP5 to Alps
To perform the database upgrade from v5.7 SP5 to Alps, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
V5.7 SP5 | 36.Summitupgrade_v5.7SP5_B005_2ndJanuary2019_to_Alps_B016_31stMarch2019.sql Note:
| Alps |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAIALPSUpgradeScripts\
Database Upgrade from Alps to Alps HF01
To perform the database upgrade from Alps to Alps HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
Alps | 37. Summitupgrade_Alps_1stApril2019_to_AlpsHF01_B006_6thMay2019.sql | Alps HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAIALPSUpgradeScripts\
Database Upgrade from ALPS HF01 to ALPS SP1
To perform the database upgrade from Alps to Alps SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps HF01 | 38.Summitupgrade_ALPS_HF01_B006_6thMay2019_to_ALPS_SP1_B006_3rd June2019 | Alps SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 to ALPS SP1 HF01
To perform the database upgrade from Alps to Alps SP1 HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 | 39.Summitupgrade_ALPS_SP1_B006_3rd June2019_to_ALPS_SP1_HF01_B004_20th June2019 | Alps SP1 HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF01 to ALPS SP1 HF02
To perform the database upgrade from Alps SP1 HF01 to Alps SP1 HF02, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF01 | 40.Summitupgrade_ALPS_SP1_HF01_B004_20th June2019_to_ALPS_SP1_HF02_B007_21st August2019 | Alps SP1 HF02 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF02 to ALPS SP1 HF03
To perform the database upgrade from Alps SP1 HF02 to Alps SP1 HF03, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF02 | 41.Summitupgrade_ALPS_SP1_HF02_B007_21st August2019_to_ALPS_SP1_HF03_B006_30thSeptember2019 | Alps SP1 HF03 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF03 to ALPS SP1 HF04
To perform the database upgrade from Alps SP1 HF03 to Alps SP1 HF04, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF03 | 42.Summitupgrade_ALPS_SP1_HF03_B006_30thSeptember2019_to_ALPS_SP1HF04_B004_31stOctober2019 | Alps SP1 HF04 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF04 to ALPS SP1 HF05
To perform the database upgrade from Alps SP1 HF04 to Alps SP1 HF05, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF04 | 43.Summitupgrade_ALPS_SP1HF04_B004_31stOctober2019_to_ALPS_SP1HF05_B005_29thNovember2019 | Alps SP1 HF05 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF05 to ALPS SP1 HF06
To perform the database upgrade from Alps SP1 HF05 to Alps SP1 HF06, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF05 | 44.Summitupgrade_ALPS_SP1HF05_B005_29thNovember2019_to_ALPS_SP1HF06_B004_31stDecember2019 | Alps SP1 HF06 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF06 to ALPS SP1 HF07
To perform the database upgrade from Alps SP1 HF06 to Alps SP1 HF07, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF06 | 45.Summitupgrade_ALPS_SP1HF06_B004_31stDecember2019_to_ALPS_SP1HF07_B005_31stJanuary2020 | Alps SP1 HF07 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF07 to ALPS SP1 HF08
To perform the database upgrade from Alps SP1 HF07 to Alps SP1 HF08, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF07 | 46.Summitupgrade_ALPS_SP1HF07_B005_31stJanuary2020_to_ALPS_SP1HF08_B004_28thFebruary2020 | Alps SP1 HF08 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF08 to ALPS SP1 HF09
To perform the database upgrade from Alps SP1 HF08 to Alps SP1 HF09, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF08 | 47.Summitupgrade_ALPS_SP1HF08_B004_28thFebruary2020_to_ALPS_SP1HF09_B004_31stMarch2020 | Alps SP1 HF09 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF09 to ALPS SP1 HF10
To perform the database upgrade from Alps SP1 HF09 to Alps SP1 HF10, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF09 | 48.Summitupgrade_ALPS_SP1HF09_B004_31stMarch2020_to_ALPS_SP1HF10_B004_30thApril2020 | Alps SP1 HF10 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF10 to ALPS SP1 HF11
To perform the database upgrade from Alps SP1 HF10 to Alps SP1 HF11, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF10 | 49.Summitupgrade_ALPS_SP1HF10_B004_30thApril2020_to_ALPS_SP1HF11_B005_31stMay2020 Note:
| Alps SP1 HF11 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF11 to ALPS SP1 HF12
To perform the database upgrade from Alps SP1 HF11 to Alps SP1 HF12, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF11 | 50.Summitupgrade_ALPS_SP1HF11_B005_31stMay2020_to_ALPS_SP1HF12_B003_30thJune2020 Note:
| Alps SP1 HF12 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF12 to ALPS SP1 HF13
To perform the database upgrade from Alps SP1 HF12 to Alps SP1 HF13, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF12 | 51.Summitupgrade_ALPS_SP1HF12_B003_30thJune2020_to_ALPS_SP1HF13_B003_5thAugust2020 Note:
| Alps SP1 HF13 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade from ALPS SP1 HF13 to ALPS SP1 HF14
To perform the database upgrade from Alps SP1 HF13 to Alps SP1 HF14, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Alps SP1 HF13 | 52.Summitupgrade_ALPS_SP1HF13_B003_5thAugust2020_to_ALPS_SP1HF14_B006_2ndSeptember2020 Note:
| Alps SP1 HF14 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
Database Upgrade in BI Report and Global Search
To perform the database upgrade in BI Report and Global Search script, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
|---|---|---|
BI-Report and Global Search | 53.SummitMigrationscripts_enable_BIReport_GlobalSearch
SummitAI Global Search (Mandatory)
WithGDPR_Enablescripts 01. DN_Enable_GDPRChanges.sql Run this script in case GDPR is enabled for the client Enable BI Reports (Alps SP1) (IZENDA 7 – Reports) 01. Execute EnableBI_Reports_ALPS script Note: For installing BI Reports (Alps), please contact SummitAI Support and Implementation team. |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.4UpgradeScripts\
Installing Ps Exec Tool
SummitAI uses Microsoft Ps Exec tool to perform the following activities:
- SummitAI IT Operations Management: MS Exchange Monitoring
- Asset Management: Remote Software Delivery
- Incident Management: Service Assist
Ensure to install the Ps Exec tool on the SummitAI Server, if it does not already exist.
Download link: http://technet.microsoft.com/en-us/sysinternals/bb897553
Place the downloaded psexec.exe file under the following SummitAI installer folder:
..\\Bin\TOOLS\PS\psexec.exe
Example: c:\Inetpub\wwwroot\SummitWeb\Bin\TOOLS\PS\psexec.exe
Post Installation Steps
Post installation of the SummitAI application setup, Izenda API Physical Path manually configured to the proper path. Physical Path: <Installation Directory>\API\Izenda7\
Note:
The APIs for the various modules, Incident, IT Operations, Asset, and BI Reports (Alps) are part of the SummitAI Application setup.
Oracle and IBM Client Configuration
The Oracle and IBM client configurations are done to monitor the Oracle and IBM databases, respectively.
Oracle Client Configuration
To configure Oracle client, perform the following:
- Open the URL http://www.oracle.com/technetwork/database/windows/downloads/utilsoft-087491.html. Alternatively, you can open the URL http://symphonysummit.blob.core.windows.net/customer-build/ODAC1120320Xcopy_32bit.zip.
- Download the ODAC component ODAC1120320Xcopy_32bit.zip.
- Extract the .zip folder to the <<drive>>:\extracted folder.
- Run the command, cd “C:\ SummitAI \ODAC1120320Xcopy_32bit”, to change directory to the extracted folder, cd <<drive>>:\extracted folder.
- Run the command, install.bat odp.net20 c:\oracle\11.2\odac odac11, to install Oracle Data Access Components.
- Add the following paths of the installed ODAC components in the Environment Variables of the system:
- C:\oracle\11.2\odac
- C:\oracle\11.2\odac\bin
To add these paths in the Environment Variables, perform the following:
- Click Start, right-click Computer, and then click Properties.
- On the left side of the Control Panel, click Advanced system settings. The System Properties pop-up page is displayed.
- On the System Properties pop-up page, click the Environment Variables button under the Advanced tab. The Environment Variables pop-up page is displayed.
- On the Environment Variables pop-up page, in the System variable section, double-click the variable, Path, to edit it.
- On the Edit System Variable pop-up page, in the Variable value field, add the text, C:\oracle\11.2\odac;C:\oracle\11.2\odac\bin, at the beginning of the existing text, and then click OK.
- Restart your system.
IBM Client Configuration
To configure the IBM client, perform the following steps:
- Open the URL http://www-01.ibm.com/support/docview.wss?rs=4020&uid=swg21385217. Alternatively, you can open the URL https://symphonysummit.blob.core.windows.net/prerequisites/ibm_data_server_client_winx64_v11.1.zip.
- On the following page, click IBM Data Server Client.
- In the IBM Data Server Client section, select IBM Data Server Client (Windows AMD64 and Intel EM64T) option, and then click Continue.
- Fill in the required details, and then click I confirm.
- The .exe file is downloaded. You can install the file to connect to the IBM Database Server.
Online Help Upgrade
While upgrading from earlier version of SUMMIT to v5.7 SP1 HF01, perform the following steps for Online Help configuration:
Delete the existing Online Help folder (~/Webfiles/OnlineHelp) and add new Online Help folder from 5.7 SP1 HF01 upgrade files.
BI Reports
While upgrading from earlier version of SummitAI to v5.7 SP1 HF01, perform the following steps for BI report configuration:
- Add the below tag in web.config file and remove the Izenda.config file from (~/Webfiles/) <add key="Izenda:LicenseKey" value="T370 Symphony Summit +DASH +MAPS +LANG +FORMS +VISION+FUSION|Enterprise|6.8|09/30/2016|0|0|0|M|YG6YSZE"/>
- Delete the existing Reporting folder(~/Webfiles/Reporting) and add new Reporting folder from 5.7 SP1 HF01 upgrade files
- Update the SMTP configuration details in web.config instead of izenda.config
Maximum File Size for Attachments
The default maximum file attachment size is 4 MB. This value can be configured using the following keys in the web.config file:
<add key="All:MaxAttachmentSize" value="4" />
However, it is recommended to keep the maximum file size limit to 8 MB for best system performance.
Reference Documents
SummitAI IT Management Suite document library comprises the following list of documents:
- SummitAI Service Management Online Help (Alps SP1)
- SummitAI Asset Management Online Help (Alps SP1)
- SummitAI IT Operations Management Online Help (Alps SP1)
- SummitAI Platform Online Help (Alps SP1)
- SummitAI Procurement Online Help (Alps SP1)
- SummitAI Alps SP1 Installation Guide
- SummitAI Proxy Agent Installation Guide for Alps SP1
- SummitAI IT Operations Management Monitoring Parameters List (Alps)
For all other documents, please contact the SummitAI Support Team.
Support
If you need any technical assistance from the SummitAI Support Team, contact at https://support.symphonysummit.com/ or send an e-mail to summitsupport@symphonysummit.com
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ