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Online Help

Online Help

View the Product Online Help to understand the concepts, front-end configurations, and How-to tasks.



 Product and Version

Select the product and version number to view the Product Online Help related to it. 

Service Management

Incident Management 

Denali SP3 Denali SP1 | Denali Sierra SP1 | Sierra | Alps SP1Alps

Service Request Management 

Denali SP3 Denali SP1 Denali | Sierra SP1 | SierraAlps SP1 Alps

Knowledge Management 

Denali SP3 Denali SP1 Denali Sierra SP1 | Sierra | Alps SP1Alps 

Change Management 

Denali SP3 | Denali SP1 | Denali Sierra SP1SierraAlps SP1  |  Alps 

Problem Management 

Denali SP3 | Denali SP1 | DenaliSierra SP1 | Sierra Alps SP1Alps

CMDB 

Denali SP3 Denali SP1 | Denali Sierra SP1 | Sierra Alps SP1Alps 

Service Catalog Management 

Denali SP3 Denali SP1 Denali Sierra SP1 | SierraAlps SP1Alps

Release Management 

Denali SP3 Denali SP1 | Denali Sierra SP1 | Sierra Alps SP1Alps

Service Portfolio Management 

Denali SP3 Denali SP1 | Denali Sierra SP1 SierraAlps SP1 |  Alps

IT Clinic 

Denali SP3 Denali SP1 Denali Sierra SP1 | Sierra | Alps SP1 | Alps

Call Management 

Denali SP3 Denali SP1 | Denali Sierra SP1  | Sierra | Alps SP1 | Alps 

 

Plugins

For earlier versions of the Product Help, please contact SummitAI Support

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