About SummitAI IT Management Suite

About SummitAI IT Management Suite

SummitAI IT Management Suite is an interactive, web-based tool that provides an end-to-end solution for your IT infrastructure-related management and monitoring activities. It strengthens the monitoring process by automating your service desk activities, such as issue logging, its resolution, SLA compliance, infrastructure management Workgroup administration, Incident management, Problem management, and change management, along with the creation and maintenance of a knowledge base.

The tool provides you with the reports and dashboards, which present an easy-to-understand data along with the pictorial representation of the IT infrastructure by using the real time environment inputs. You can add, monitor, configure, and view reports on the various parameters available in the environment regarding the servers, URLs, applications deployed, server thresholds, printers, users, services, and monitoring schedules. It facilitates the implementation and improvement of the defined process compliance with respect to the client SLA, based on the various reports and feedback capabilities provided by the system.

The SummitAI IT Management Suite is designed according to the Information Technology Infrastructure Library (ITIL) framework. ITIL focuses on best practice that can be utilized in different ways according to the organizational objectives.

The SummitAI IT Management Suite facilitates the communication between the various organizational functions and reduces the cycle time for the solution implementation. ITIL provides the proven methods and mechanisms required for the planning and implementation of IT environment related common processes.

Benefits of Using SummitAI IT Management Suite

The SummitAI IT Management Suite is an enterprise IT management and monitoring system that is specifically designed to meet the operational and management needs of the companies that have an IT environment. Following are few of the benefits of using SummitAI IT Management Suite:

• Improved service quality and its provision
• Cost justifiable service quality
• Services that meet Business, Customer, and User demands
• Integrated centralized and decentralized processes
• Individual roles and responsibilities in service provision
• Learning from previous experience
• Demonstrable performance indicators

Integrated service delivery refers to the need for Incident Management, Problem Management, Asset Management, Change Management, Configuration Management Database (CMDB), Servers, and Network Monitoring processes that are linked together in a meaningful manner.

Components

The SummitAI IT Management Suite has the following sub-modules or components. These components can be used as an individual component or as a complete suite as per the organization's requirements.

• SummitAI Service Management
• SummitAI Asset Management
• SummitAI IT Operations Management
• SummitAI Procurement

SummitAI Service Management

SummitAI Service Management is an ITIL 2011 certified intelligent solution that leverages the latest advancement in technology, such as Mobility, Analytics, and Automation. It helps CIOs and Service Providers to improve the productivity of IT service operations and reduce the cost and complexities involved.

The SummitAI Service Management package comprises the following sub-modules or components:

• Incident Management (IM)
• Problem Management (PM)
• Change Management (CM)
• Configuration Management Database (CMDB)
• Call Management
• Service Request Management (SRM)
• Knowledge Management (KM)
• Release Management (RM)
• Service Catalog Management (SCM)
• Service Portfolio Management (SPM)
• Service Level Management (SLM)

For more information about SummitAI Service Management, see SummitAI Service Management.

SummitAI Asset Management

SummitAI Asset Management is an ITIL 2011 certified solution that helps your organization manage Software Compliances, Software Metering, and Hardware Metering via agent-less or agent-based discovery mechanisms, which can mitigate risk, reduce cost and improve Return On Investments with an operational approach. This multi-tenant solution optimizes organizational efficiency by managing IT and non-IT Assets across the entire Asset Life Cycle right from Planning, Requisitioning, Allocation, Retirement, to Disposal. For more information about SummitAI Asset Management, see SummitAI Asset Management.

SummitAI IT Operations Management

SummitAI IT Operations Management is an ITIL 2011 certified module that is designed to pro-actively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology. This solution can be leveraged using automation to do regular maintenance tasks on the data center components whether they are on the premises or on the cloud. It comprises of modules, such as Network Monitoring, and Application Monitoring with in-built Event Management capabilities. For more information about SummitAI IT Operations Management, see SummitAI IT Operations Management.

SummitAI Procurement Management

SummitAI Procurement Management module is a centralized platform to control and monitor all the activities related to procurement of goods and services. It includes requirement understanding of goods or services to be purchased, process of placing order, and the process of receiving the requested goods or services. The SUMMIT Procurement module ensures that all the purchases are streamlined, tracked, and managed. These are some of the distinct features of the SummitAI Procurement Management module:

• Budget Configuration
• Workflow Process Automation
• Vendor Creation and Evaluation
• Purchase Request
• Purchase Order
• Quote Comparison
• Goods/Service Received Note (GRN/SRN)
• Export Goods from GRN to Inventory
• Invoice Generation and Payment 

 For more information about SummitAI Procurement module, see SummitAI Procurement Management.