Configuring ServiceNow

You can configure the ServiceNow Instance details on the SERVICENOW CONFIGURATION page. It enables the exchange of data between both the applications (ServiceNow and SummitAI).

To configure ServiceNow:

1. Select Admin > Basic > Infrastructure > ServiceNow Configuration. The SERVICENOW CONFIGURATION page is displayed.

2. On the SERVICENOW CONFIGURATION page, specify all the required information. To know more about the fields on the SERVICENOW CONFIGURATION page, see Field Description.

3. Click SUBMIT.

   
   Figure: SERVICENOW CONFIGURATION page

   
   

   Field Description
   The following table describes the fields on the NOTIFICATION TEMPLATE page: