Public Knowledge Articles

Read Complete Release Notes

Feature released in SummitAI Service Management (Sierra, Knowledge Management)

What's New?

Now, the Knowledge Record Author (Analyst or an End User who is configured as a KB Author, see: Configuring Knowledge Record Author) can create a Knowledge Record as Public. The Public Knowledge Records can be shared with any user who does not have access to the SummitAI application. 

A new check box, Public Article is added under the GENERAL tab of the NEW KNOWLEDGE RECORD page (Knowledge> User> New Knowledge Record). For more information, see Adding Knowledge Records.

Figure: NEW KNOWLEDGE RECORD page

Post publish, the users can view the Knowledge Articles details on a new browser tab instead of pop-up by clicking the respective KR links. The users can also view the video and image attached by the Author.

Figure: Knowledge Record: Public Article