AEditable Subject Field for Notification Templates

Owned by Enterprise IT
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

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Feature released in SummitAI Service Management (#17971 Change Management, Alps)

What's New?

The Administrators can now edit the Subject of the Notification Templates of the Change Management module as per the organization's requirements.

On the NOTIFICATION TEMPLATE page (Admin > Advanced > Notifications > Notification Template > Select Tenant > Above the Search text field, click the Change icon and select the module as CHANGE MANAGEMENT), the Subject field is now editable for Notification Templates present under the CHANGE MANAGEMENT module. 

Note:

If an appropriate Subject is not provided, the Application does not trigger the e-mail.