Top 20 Callers for Incident Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

Top Twenty Callers for Incident Report displays the list of top 20 callers for the time you specified (for a selected set of Workgroups and the selected Tenant).

TOP 20 CALLERS FOR INCIDENT REPORT
Figure: TOP 20 CALLERS FOR INCIDENT REPORT

On the table, click the incident count hyperlink to view the incident list for the selected caller. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the TOP 20 CALLERS FOR INCIDENT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the TOP 20 CALLERS FOR INCIDENT REPORT.


Figure: TOP 20 CALLERS FOR INCIDENT REPORT : FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.