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titleGeneral

About SummitAI IT Management Suite

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

Expand
titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

Expand
titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

Expand
titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

Expand
titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

Expand
titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting 1

You can view and monitor the details of all the Proxy Servers configured on the organization's network on the PROXY VIEW page.

To view Proxy View:

  1. Select Admin> Basic> Infrastructure> Proxy View.
  2. On the PROXY VIEW page, a list of all the configured Proxy Servers is displayed.
    • Select the Refresh Interval from the list for the PROXY VIEW page.
    • You can view the Proxy Servers in Tile view and Tabular view.
    • In the Tile view, click the Proxy Server tile to view the Proxy Server details (see: Viewing Proxy Server Details Gen 1). 

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      titleSee Screen Shot


      PROXY VIEW (Tile view)
      Figure: PROXY VIEW (Tile view)

      The Proxy Server status information is displayed with different status indicator images in the Tile view. The following table describes the various Proxy Server status information displayed on the PROXY VIEW page:

      FieldDescription

      Indicates that the Proxy Server is Down.

      Indicates that the Proxy Server is Up.

      Indicates that the Proxy Server is Up, but the Proxy Server Monitoring is Not Successful.

      Indicates that the Server is Up and only Availability Monitoring is available for the Server. This status is displayed for the Server for which the Administrator selects the Monitoring By field as None while adding the Server on the ADD SERVER page. 

      Note: Only the Details tab is displayed for this Status. You can not view other details, such as CPU, Memory, and HDD utilization details.

      Indicates that the Proxy Server is Up and there is an Utilization Alert.

      Displays the Vendor logo. In this image, it indicates that the Proxy Sever is from DELL vendor.

      Displays the logo of the Operating System that is installed on the Proxy Server.

      Displays the host name of the Server.

      Displays the IP address of the Proxy Server.

    • In the Tabular view, click the ID of the Proxy Server to view the details (see: Viewing Proxy Server Details Gen 1). 

      Expand
      titleSee Screen Shot

      PROXY VIEW (Tabular view)
      Figure: PROXY VIEW (Tabular view)

      The following table describes the fields in the tabular view of the PROXY VIEW page.

      Field

      Description

      ID

      Displays the ID of the Proxy Server. Click the ID to view the Proxy Server Details (see Viewing Proxy Server Details).

      Status

      Indicates the status of the Proxy Server.

      Domain Name

      Displays the Domain Name of the Proxy Server.

      Host Name

      Displays the Host Name of the Proxy Server.

      IP Address

      Displays the IP address of the Proxy Server.

      User

      Displays the e-mail id of the user of the Proxy Server.

      Last Communicated

      Displays the date and time on which the Proxy Server was Up as per the last communication.

      Current Version

      Displays the current version of the Proxy Server. If the Proxy Server is not updated to the current version, it is displayed in red color.

      To upgrade the Proxy Server, select the check box corresponding to the Proxy Server, the Schedule Time field is displayed. Select the date when you want to upgrade the Version of the Proxy Server and click UPGRADE PROXY.

      Latest Available Version

      Displays the latest available version of the Proxy Server.

      Last Auto Updated Time

      Displays the date and time at which Proxy Server was last auto upgraded.

      Proxy Type

      Displays the Proxy type of the Proxy Server.

      Primary Proxy

      Displays the primary Proxy.

      Delete

      Click the delete icon to delete the Proxy Server.

      Location

      Displays the Location of the Proxy Server.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PROXY VIEW page.

PROXY LOCATION MAPPING

Click PROXY LOCATION MAPPING to map the Proxy Server to a location. On the PROXY LOCATION MAPPING  pop-up page, select the location to which you want to map the Proxy Server from the Location list. Click SUBMIT.

PROXY LOCATION MAPPING pop-up page
Figure: PROXY LOCATION MAPPING pop-up page

UPGRADE INFORMATION: Click UPGRADE INFORMATION to view the Online Help for auto upgrading of Proxy Server.

EXPORT TO EXCEL: Click EXPORT TO EXCEL to export the list of records displayed on the page to a Microsoft Excel sheet.

MAP VLAN: Click MAP VLAN to map the VLAN configuration to proxy. For more information about this feature, see Mapping VLAN to Proxy 1.



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