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titleSummitAI IT Operations Management

SUMMIT AI Availability Management_Alps

SUMMIT Platform Components

Monitoring Types


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titleConcepts

Auto Upgrading of Proxy Agent

Hyper-V

IPSLA

Netflow

VMware

Event Management


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titleDashboards

Viewing Operations Dashboard

Viewing Oracle Dashboard

Viewing SQL Server Dashboard

Viewing Exchange Server Dashboard


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titleViews

Network View

Network Device View

Event View

Server View

Server Group View

Printer View

Common View


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titleServer Management


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titleAnalysts

Server Dashboard

IIS Dashboard

ASP.NET Dashboard

27558114

Storage Dashboard

Application Dashboard

Creating Server Views

Viewing Server Details

Defining Server Groups


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titleAdministrators

Save Discovered Servers

Adding Servers

Configuring Application Log Templates

Configuring Event Log Templates

Defining Mailbox Relations

Adding Cloud VM for Monitoring



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titleNetwork Management

Network Management

Expand
titleAnalysts

Creating Views from Drawing Board

Creating Views from Discovered Devices List

Network Dashboard

Viewing Network Link Details

Edit Network Link Details

Viewing Network Device Details

Viewing Network Interface Details

Editing Network Device Details


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titleAdministrators

Adding Interfaces for Monitoring



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titlePrinters

Adding Printers

Save Discovered Printer

Printer View


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titleURLs

Adding or Modifying URLs


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titleEvent Management

Event Management

Configuring Event Action Templates

Configuration and Mapping

Configuring Event CI Relations

Configuring Help

Configuring Problem Templates

Configuring Event Processing


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titleRisks

Configuring Asset Value

Configuring Business Impact Risk

Configuring Correction Capability

Probability of Occurrence

Probable Timeline of Detection

Viewing Overall Risks


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titleCloud Management

Adding Accounts

Adding Resources

Adding Virtual Machines

Adding Virtual Machine Templates


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titleOther Administrative Actions

Configuring Master Settings

Configuring Custom Scheduler Script/SNMP

Configuring Script or SNMP Thresholds

Importing Data

Mapping Proxies

Configuring Alerts And Log Incidents for Proxy Servers

Configuring Jobs for Device Maintenance

Configuring Job Hung Notifications

Configuring Service Entitlements

Configuring Cost

Configuring Risk

Configuring Incident Templates

Configuring Action Templates

Configuring Application Server Threshold

Configuring Alerts And Log Incidents

Configuring Alert and Log Incidents for Hard disk and Service

Configuring Vital Business Functions

Configuring Standard Operating Procedure Mapping

Mapping Standard Operating Procedures

Default Configuration


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titleReports

Viewing Reports


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Microsoft Azure is a cloud computing service created by Microsoft for building, deploying, and managing applications and services through a global network of data centers managed by Microsoft.

The platform provided by Azure is used to host Virtual Machines (VM's). The VM's are monitored and the data is fetched by SUMMIT Proxy Server, and collected at the SUMMIT database.

To monitor and discover VM's through Azure using SUMMIT application, certain prerequisites need to be followed:

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titlePrerequisites to be performed in Azure Portal
  1. In Azure Portal under Azure Active Directory, user should have minimum one registered application. Login to Azure Portal > Azure Active Directory > App registrations.



  2. Application should have access (Reader or Contributor or Owner) for all subscriptions. Login to Azure Portal > More Services > Subscriptions > Access Control (IAM).



  3. Application should have access Keys and it will be used for discovery and monitoring. Login to Azure Portal > Azure Active Directory > App registrations > Click on application > Keys. Specify the details in the Keys tab and click Save. The App Key appears only while saving, hence should be noted down.



  4. All Virtual Machines Guest level monitoring should be enabled. Login to Azure Portal > Virtual Machines > Diagnostics settings > click Enable guest level monitoring. Check CPU, Memory, Disk and Network under Performance Counters. Under Boot Diagnostics User should map the Storage Account.



    1. Enabling Performance Counters (For Wintel VM's):



    2. Mapping Storage Accounts (For Wintel VM's):



    3. Enabling Performance Counters and Mapping Storage Accounts(For Non-Wintel VM's):



  5. For getting storage connection string application should have Contributor or Owner access on Storage (Which is mapped in VM Diagnostic Settings).
    Login to Azure Portal > Storage Accounts > Click on Mapped Storage > A Control (IAM) > Add Application With Contributor or Owner Role.



  6. Following Parameters should be configured for Discovery:
    • Directory ID :- Login to Azure Portal > Azure Active Directory > Properties.
    • Application ID : - Login to Azure Portal > Azure Active Directory>App Registration > Click on Application >Properties.
    • Application Key: - Login to Azure Portal > Azure Active Directory>App Registration>Click on Application>Keys.


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titlePrerequisites to be performed in AWS Portal
  1. Login to Amazon Web Services (AWS) Portal using the URL https://console.aws.amazon.com.
  2. Go to Services> Security, Identity & Compliance> IAM.



  3. Click Groups > Create New Group.



  4. Specify the Group Name and click Next Step.



  5. Click Users > Add User.




  6. Once the user is created, the Access Key ID and Secret Access Key are displayed. Copy this credentials and paste them in SUMMIT CLOUD DISCOVERY page to monitor AWS.



  7. You can create multiple Access Keys by clicking User from User List > Security Credentials Tab > Create Access Key.



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titlePrerequisites to be performed in SUMMIT Proxy
  1. Summit Proxy Server should have internet access as monitoring is happening on cloud environment.
  2. Summit Job scheduler service should run with administrator account. Log on to Proxy Server > Open Services.msc > Select Summit Job Scheduler Service (Right Click) > Properties > Log On. Enter the Administrator Account for running the service.



The VM's are discovered and added for monitoring using the CLOUD DISCOVERY page. The monitored data is displayed in the CLOUD DASHBOARD page.
On the CLOUD DASHBOARD page, you can view Azure and Amazon Web Services Dashboards.

Cloud Dashboard Page
Figure: Cloud Dashboard Page

Select the required dashboard from the Dashboard drop-down.

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titleAzure Dashboard

To view Azure Dashboard:

  1. Select Operations> User > Servers > Cloud Dashboard.
  2. On the CLOUD DASHBOARD page, select the Tenant and Refresh Page In value. The Azure Details available under the selected Tenant are displayed.



  3. To view the details, expand the Azure tree structure under AZURE DETAILS. The Azure structure comprises of Subscription, Resource, Resource Type and Resource Groups. A sample Azure structure is shown below:

    Azure structure
    Figure: Azure structure

    The items comprising the Azure structure are:

    • Subscription - It refers to the Azure subscription. Each subscription provides a unique subscription ID.
    • Resource - It refers to a manageable item that is available through Azure, such as virtual machines, storage account, extensions, disks, and so on.
    • Resource Type - It refers to a group comprising of similar set of resources.
    • Resource Group - It refers to a group that holds a set of Resource Types.
  4. To view the details of a Subscription, click the corresponding Subscription name in the Azure tree. The Subscription details are displayed along with the performance parameter graphs.

    Note
    titleNote:

    The Subscription tab is selected by default. To view the Resource Types or Resource, select the corresponding tab.  

    Azure - Subscription details
    Figure: Azure - Subscription details

  5. To view the details of a Resource Group, click the corresponding Resource Group name in the Azure tree. The Resource Group details are displayed along with the performance parameter graphs.

    Azure - Resource Group details
    Figure: Azure - Resource Group details

  6. To view the details of a Resource Type i.e Virtual Machines, click Virtual Machines in the Azure tree. The Performance Parameter graphs for all the available Virtual Machines are displayed.
    To view the graph for individual Virtual machine, expand the Virtual Machine tree and click on the specific Virtual Machine. The details of the Resource and VM is displayed with its performance parameter graphs.

    Azure - Resource Details
    Figure: Azure - Resource Details

  7. To view the graph for a specific parameter under a specific Resource Group, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed. You can also view the graph for a specific parameter under all Resource Groups by clicking on the parameter name displayed above each graph (such as CPU %). The PERFORMANCE COUNTERS pop up page is displayed.

    Azure - Performance Counters pop-up page
    Figure: Azure - Performance Counters pop-up page

    You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

    • Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
    • View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
    • View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
    • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.


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titleAmazon Web Services Dashboard

To view Amazon Web Services Dashboard:

  1. Select Operations > User > Servers > Cloud Dashboard.
  2. On the CLOUD DASHBOARD page, select the Tenant and Refresh Page In value. The AWS details available under the selected Tenant is displayed.

    Amazon Web Services Dashboard
    Figure: Amazon Web Services Dashboard

  3. To view the details, expand the AWS tree structure under AMAZON WEB SERVICES DETAILS. The AWS structure comprises of Account, Region, Resource Type, and Resource. A sample AWS structure is shown below:

    AWS Structure
    Figure: AWS Structure

    The items comprising the AWS structure are:

    • Account - It refers to the AWS subscription. Each subscription provides a unique Account ID.
    • Region - It refers to the region to which the resource type belongs to, such as Global, Asia Pacific and so on.
    • Resource Type - It refers to a group comprising of similar set of resources
    • Resource - It refers to a manageable item that is available through AWS, such as virtual machines, storage account, extensions, disks, and so on.
  4. To view the details of an Account, click the corresponding Account name in the AWS tree. The Account details are displayed along with the performance parameter graphs.

    Note
    titleNote:

    The Account tab is selected by default. To view the Region or Resource Type details, select the corresponding tab.

    AWS - Account Details
    Figure: AWS - Account Details

  5. To view the details of a Region, click the corresponding Region name in the AWS tree. The Region details are displayed along with the performance parameter graphs.

    AWS - Region Details
    Figure: AWS - Region Details

  6. To view the details of a Resource Type i.e Elastic Compute Cloud, click EC2 type in the AWS tree. The Performance Parameter graphs for all the available EC2 types are displayed.

    AWS - Resource Type Details
    Figure: AWS - Resource Type Details

  7. To view the graph for a specific parameter under a specific Resource Group, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed. You can also view the graph for a specific parameter under all Resource Groups by clicking on the parameter name displayed above each graph (such as CPU %). The PERFORMANCE COUNTERS pop up page is displayed.

    AWS - Performance Counters pop-up page
    Figure: AWS - Performance Counters pop-up page

    You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

    • Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
    • View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
    • View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
    • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.


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