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titleSummitAI IT Operations Management

SUMMIT AI Availability Management_Alps

SUMMIT Platform Components

Monitoring Types

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titleConcepts

Auto Upgrading of Proxy Agent

Hyper-V

IPSLA

Netflow

VMware

Event Management

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titleDashboards

Viewing Operations Dashboard

Viewing Oracle Dashboard

Viewing SQL Server Dashboard

Viewing Exchange Server Dashboard

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titleViews

Network View

Network Device View

Event View

Server View

Server Group View

Printer View

Common View

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titleServer Management
Expand
titleAnalysts

Server Dashboard

IIS Dashboard

ASP.NET Dashboard

Cloud Dashboard

Storage Dashboard

Application Dashboard

Creating Server Views

Viewing Server Details

Defining Server Groups

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titleAdministrators

Save Discovered Servers

Adding Servers

Configuring Application Log Templates

Configuring Event Log Templates

Defining Mailbox Relations

Adding Cloud VM for Monitoring

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titleNetwork Management

Network Management

Expand
titleAnalysts

Creating Views from Drawing Board

Creating Views from Discovered Devices List

Network Dashboard

Viewing Network Link Details

Edit Network Link Details

Viewing Network Device Details

Viewing Network Interface Details

Editing Network Device Details

Expand
titleAdministrators

Adding Interfaces for Monitoring

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titlePrinters

Adding Printers

Save Discovered Printer

Printer View

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titleURLs

Adding or Modifying URLs

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titleEvent Management

Event Management

Configuring Event Action Templates

Configuration and Mapping

Configuring Event CI Relations

Configuring Help

Configuring Problem Templates

Configuring Event Processing

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titleRisks

Configuring Asset Value

Configuring Business Impact Risk

Configuring Correction Capability

Probability of Occurrence

Probable Timeline of Detection

Viewing Overall Risks

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titleCloud Management

Adding Accounts

Adding Resources

Adding Virtual Machines

Adding Virtual Machine Templates

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titleOther Administrative Actions

Configuring Master Settings

Configuring Custom Scheduler Script/SNMP

Configuring Script or SNMP Thresholds

Importing Data

Mapping Proxies

Configuring Alerts And Log Incidents for Proxy Servers

Configuring Jobs for Device Maintenance

Configuring Job Hung Notifications

Configuring Service Entitlements

Configuring Cost

Configuring Risk

Configuring Incident Templates

Configuring Action Templates

Configuring Application Server Threshold

Configuring Alerts And Log Incidents

Configuring Alert and Log Incidents for Hard disk and Service

Configuring Vital Business Functions

Configuring Standard Operating Procedure Mapping

Mapping Standard Operating Procedures

Default Configuration

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titleReports

Viewing Reports

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You can create, modify, and specify configuration details of a View. You can create Views in the following ways: Creating Views from Drawing Board or Creating Views from Discovered Devices List.

To create Views from a Drawing Board:

  1. Select Operations > Configuration > Networks > View > Edit View.
  2. On the EDIT VIEW page, click ADD NEW on the ACTIONS panel.
  3. On the DRAW VIEW page, select the Tenant and other required details. For more information about fields on the DRAW VIEW page, see Field Description.

    VIEWS page
    Figure:  VIEWS page

  4. Click ADD DEVICE on the ACTIONS panel to add devices into the View. On the ADD DEVICE pop-up page, select the devices you want to add to the View and click SUBMIT.

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    titleSee Screenshot and Field Description.
    ADD DEVICE pop-up page
    Figure:  ADD DEVICE pop-up page
    Field Description

    The following table describes the fields on the ADD DEVICE pop-up page:

    Field

    Description

    Tenant

    Lists the configured Tenants. Select a Tenant from the list.

    Job Name

    Lists all the Jobs created for discovering devices from Network. All the jobs configured for the selected Tenant are displayed in the list. Select a Job from the list.

    Available Devices

    Lists all the available devices with the details, such as IP Address, Host Name, and Device Type for the selected Job Name. Select one or more devices that you wish to add to the Network View and click the  icon. The selected devices are displayed in the Selected Devices list. If you want to select all the devices in the Available Devices list, select the check box in the header row of the list. You can also search for a device using the SEARCH text box.

    Selected Devices

    Lists the selected devices for creating a Network View. If you want to remove one or more devices from the Selected Devices list, select the check boxes for the devices and click the  icon. You can also search for a device using the SEARCH text box.

    Override Device Details

    Select this check box to override the selected device details.

    Note
    titleNote:

    You can also right-click on the drawing board to get a menu from where you can choose to add devices, Servers, Printers, etc. For more information about the various options available in the right-click menu, see Creating Editing Views AVM.

    Right-Click Menu
    Figure:  Right-Click Menu

  5. Click SUBMIT on the DRAW VIEW page. The Update Device, Server, Printer and Link Details pop-up pages are displayed. Fill in the required details for the newly added devices and click Submit. The devices are added to the View. 

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    titleSee Screenshot and Field Description.

    Update Device, Server, Printer and Link Details pop-up page
    Figure:  Update Device, Server, Printer and Link Details pop-up page 

    Field description

    The following table describes the fields on the Update DeviceServerPrinter and Link Details pop-up page:

    Field

    Description

    Device

    Do not override properties already exist

    • If selected, the existing property values of the added device are not overwritten.
    • If not selected, the existing property values of the added device are not overwritten.

    Service Entitlement

    Lists the configured Service Entitlement options. Select a Service Entitlement option from the list box.

    Criticality

    Lists the options to specify the criticality of the device

    • Ignore
    • Low
    • Medium
    • High

    Select an option from the list box based on the criticality of the device.

    Customer

    Lists the configured customer names. Select a customer name from the list box for whom the device is installed.

    Vendor

    Lists the configured vendors names. Select a vendor name from the list box. These vendor names are appended to the list each time a device from a new vendor is added during the discovery process.

    Location

    Lists the configured locations. Select the location of the device.

    Ping Protocol

    Lists the configured protocol names. Select a protocol using which you want to communicate with the device.

    Mail To

    Type in the e-mail id of the people to whom the alert / notification mails about the device status need to be sent in “To” list.

    • Alert Mail: The alert mail is sent whenever the device is down or whenever the device has crossed the threshold.
    • Notification Mail: The notification mail is sent whenever the device status changes to UP from Down and also when the device utilization is below the specified threshold.

    Ping Timeout (in ms)

    Type in the ping time out for the device. In the specified time the device communicate the destination IP address for the device to reach and record results.

    Ping Retry

    Type in the number of times the ping operation need to be repeated for the added device.

    Server

    Do not override properties already exist

    • If selected, the existing property values of the Server (of the added device) are not overwritten.
    • If not selected, the existing property values of the Server (of the added device) are not overwritten.

    Service Entitlement

    Lists the configured Service Entitlement options. Select a Service Entitlement option from the list box.

    Server Category

    Lists the configured Server Categories. Select the Category of the Server for the added device.

    Server Type

    Lists the configured Server types. Select the type of Server for the added device.

    OS Type

    Lists the Operating System type for the Server. Select the OS.

    Customer

    Lists the configured customer names. Select a customer name from the list box for whom the Server is installed.

    Vendor

    Lists the configured vendors names. Select a vendor name from the list box. These vendor names are appended to the list each time a device from a new vendor is added during the discovery process.

    Location

    Lists the configured locations. Select the location of the Server.

    Criticality

    Lists the options to specify the criticality of the Server.

    • Ignore
    • Low
    • Medium
    • High

    Select an option from the list box based on the criticality of the Server.

    Mail To

    Type in the e-mail id of the people to whom the alert / notification mails about the Server status need to be sent in “To” list.

    • Alert Mail: The alert mail is sent whenever the Server is down or whenever the Server has crossed the threshold.
    • Notification Mail: The notification mail is sent whenever the Server status changes to UP from Down and also when the device utilization is below the specified threshold.

    Printer

    Do not override properties already exist

    • If selected, the existing property values of the printer (of the added device) are not overwritten.
    • If not selected, the existing property values of the printer (of the added device) are not overwritten.

    Customer

    Lists the configured customer names. Select a customer name from the list box for whom the printer is installed.

    Location

    Lists the configured locations. Select the location of the printer.

    Link

    Service Entitlement

    Lists the configured Service Entitlement options. Select a Service Entitlement option from the list box.

    Ping Timeout (in ms)

    Type in the ping time out for the Link. In the specified time the Link communicate the destination IP address for the Link to reach and record results.

    Mail To

    Type in the e-mail id of the people to whom the alert / notification mails about the Link status need to be sent in “To” list.

    • Alert Mail: The alert mail is sent whenever the Link is down or whenever the Link has crossed the threshold.
    • Notification Mail: The notification mail is sent whenever the Link status changes to UP from Down and also when the Link utilization is below the specified threshold.

    Ping Retry

    Type in the number of times the ping operation need to be repeated for the Link..

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Field Description
Field Description
Field description

The following table describes the fields on the DRAW VIEW page:

Field

Description

Tenant

Lists all the configured Tenants. Select a Tenant from the list.

View Name

Type in the name for the new View.

Customer

Lists the configured Customers for the selected Tenant. Select the Customer with whom you want to associate the View.

Preferred Location

Lists the configured Locations for the selected customer. Select the preferred Location from the list.

Background Image

Click the Browse icon to select a background image for the View. By default, the application displays black background on the Drawing Board.

Show In Slide View

Click the check box to display the configured view on the SLIDE VIEW page.

Active

Indicates the status for the View.

  • If selected, the View is enabled to display on the View list.
  • If cleared, the View is disabled to display on the View list

DRAWING BOARD

Allows you to create a View of the network diagram for a LAN/WAN. You can add one or more devices to represent the Network Devices present in LAN/WAN. 

Devices in this section refers to the units that mediate data in a network. For Example: Switches, Routers, Bridges, Firewalls, Modems, Proxy, Computer, and so on.

Different statuses of a device are indicated using color codes.

  • Blue: Indicates the device is up and active.
  • Yellow: Indicates the device is in alert mode.
  • Red: Indicates the device is down.
  • Amber: Indicates the device has reached high threshold.

You can add one or more devices to create network diagram of LAN/WAN. 

Links here refers to the connectors between two devices. Different statuses of a link is indicated using color codes.

  • Green: The link between the devices is up and active.
  • Yellow: The link between the devices is in alert mode.
  • Red: The link between the devices is down.
  • Amber: The link between the devices has reached high threshold.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the DRAW VIEW page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Views for the selected Tenant.


Figure:  VIEW page: List of Views 

  • To modify a View, click the configured View Name. Make appropriate changes and click SUBMIT.
  • To display the inactive Views, click the Include Inactive check box.

    Note
    titleNote:

    When the Views are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new View.

ADD DEVICE

Click ADD DEVICE to add a device to the View.

References

To create Views from the discovered devices list, see Creating Views from Discovered Devices List_AVM.


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