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titleGeneral

About SummitAI IT Management Suite

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

Expand
titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

Expand
titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

Expand
titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting 1

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You can specify the Tenants, reports, and screens to which Users can have access. The administrator can select the required menu access to the particular Role Template. Only the selected Menus are displayed to the users assigned to that Role Template. The access to users is based on the Domain and Role Template to which they are assigned.

To add Role Template other configuration:

  1. Select Admin > Basic > Users > Role Template.
  2. Click the ADD OTHER CONFIGURATION icon on the ACTIONS panel to create a new Role Template and add the Other Configuration details for the new Role Template.
  3. On the ROLE TEMPLATE - OTHER CONFIGURATION page, select the Domain make the required selections. For more information about the fields and icons on the ROLE TEMPLATE - OTHER CONFIGURATION page, see Field Description.
  4. Click SUBMIT. The Role Template Other Configuration details are added.


    Figure: ROLE TEMPLATE - OTHER CONFIGURATION page

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Field Description
Field Description
Field Description

The following table describes the fields on the ROLE TEMPLATE - OTHER CONFIGURATION page:

Field

Description

DETAILS

Template Name

Type in the Template name.

Active

Select the check box to activate the Role Template. If selected, the Role Template becomes available to be assigned to Users.

ADMINISTRATIVE SCREENS

Tenant

Select the Tenants to which the Users assigned of the Role Template should have administrative rights.

GENERAL SCREENS

Tenant

Select the Tenants. The selected tenants are available to the Users assigned to the Role Template (general pages of the application)

REPORT SCREENS

Tenant

Select the Tenants. The selected tenants are available to the Users assigned to the Role Template (reports).

Workgroup

Select the Workgroups. The selected Workgroups are available to the Users assigned to the Role Template (reports).

Include Logged In User's

This field contains two check boxes as:

  • Customer: If selected, the logged in user will have access to their respective customer’s reports.
  • Sub Customer: If selected, the logged in user will have access to its customer and sub customer’s reports.

Customer

Select the Customers. The selected customers are available to the Users assigned to the Role Template (reports).

Location

Select the Locations. The selected locations are available to the Users assigned to the Role Template (reports).

Create Dashboard

If selected, the icon, New Dashboard is displayed on the Reports page. For more information about the icon, see Viewing Reports.

Create Report

If selected, the icons, New Report and Instant Report are displayed on the Reports page. For more information about the icons, see Viewing Reports.

OPERATIONS MANAGEMENT (SCREENS & REPORTS)

Customer

Select the Customers. The selected customers are available to the Users assigned to the Role Template (Operations Management pages and reports)

Location

Select the Locations. The selected locations are available to the Users assigned to the Role Template (Operations Management pages and reports)

ASSET MANAGEMENT

Tenant

Select the Tenants that should be available to the Users assigned to the Role Template (Asset Management page)

Location

Select the Locations that should be available to the Users assigned to the Role Template (Asset Management pages). Select Locations from the Available Location list, click the icon to move them to the Selected Location list. To remove locations from the Selected Location list, click the  icon.

SCRIPTING
Enable ScriptingIf selected, the Scripting icon becomes available for the Administrators to write their own Java Script and CSS codes to customize the fields.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the ROLE TEMPLATE - OTHER CONFIGURATION page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Templates.

List of Role Templates
Figure:  ROLE TEMPLATES page: List of Role Templates

  • To display the inactive Templates, click the Include Inactive check box.
  • To edit a Template, click the configured Template Name. Make appropriate changes and click SUBMIT.


MENU CONFIGURATION

Click MENU CONFIGURATION to configure menus for Role Templates. For information about configuring menus for Role Templates, see Adding Role Template Menu Configuration.

References


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