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titleGeneral

About SummitAI IT Management Suite 1

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository_General 1

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

Expand
titleSSO Configuration

SSO Configuration Wizard Gen 1

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

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titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

Expand
titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

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titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting 1


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You can upload relevant documents to the SummitAI document library. You can store and publish set of documents for the users based on Tenant, Customer, and Location. A document published for a specific combination of Tenant, customer, and location is accessible to only those users who have access to the selected Tenant, customer, and location. Using the ALL options, you can also publish a common document for all the users. The users can view the uploaded documents to which they have access on the END USER DASHBOARD page by clicking the MY DOCUMENTS tile.

To upload documents:

  1. Select Admin> Advanced > Documents > Upload Document.
  2. On the UPLOAD DOCUMENT page, click ADD NEW on the ACTIONS panel.
  3. Type in the required information to upload a document. For more information about the fields on the UPLOAD DOCUMENT page see Field Description.
  4. Click SUBMIT. A new document is uploaded.

    UPLOAD DOCUMENT page
    Figure: UPLOAD DOCUMENT page

Anchor
Field Description
Field Description
Field Description

The following table describes the fields on the UPLOAD DOCUMENT page:

Field

Description

Document Name

Type in the name of the document that you want to upload to the SummitAI Document Library.

Document Type

Lists the document types that are configured under the Common Masters. For more information about configuring value for a document type, see Configuring Common Masters. You need to select Document Type from the Master Type list and configure the required value. Select a document type from the list.

Description

Type in a brief description about the document.

Tenant

Select the Tenant for which this document should be uploaded.

Customers

To control the access of documents for specific customer, select the customers from the Available Customers list and click > to move to the Selected Customers list. To remove customers from the Selected Customers list, click <. All the customers under the Selected Customers list will have access to the document.

Note: If you are publishing common documents for which you want to give access to all users irrespective of the Tenant, customer, and location, select All.

Locations

To control the access of documents for specific location, select the locations from the Available Locations list and click > to move to the Selected Locations list. To remove locations from the Selected Locations list, click <. All the locations under the Selected Locations list will have access to the document.

Note: If you are publishing common documents for which you want to give access to all users irrespective of the Tenant, customer, and location, select All.

Publish

If selected, the document is displayed to the users.

Active

  • If selected, the uploaded document is active and is displayed to the users.
  • If not selected, the uploaded document is inactive.

Attachment

Click the Upload icon to browse and upload a document to the SummitAI document library.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the UPLOAD DOCUMENT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the documents uploaded to the SummitAI application.


Figure: UPLOAD DOCUMENT page: List of documents

  • To edit a document details, click the document Name. Make appropriate changes and click SUBMIT.
  • To display the inactive documents, click the Include Inactive check box.

Note
titleNote:

When the uploaded documents are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to upload a new document.



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