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titleGeneral

About SummitAI IT Management Suite

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

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titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

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titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

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titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting 1

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You can configure the Widget Report Access by restricting the user access for the selected Widgets, Widget Tabs, and Widget Reports. You can also view all the configured users of SummitAI and configure Widget access for them. The configured user can view the selected Widgets in the Widgets application.

To configure Widget Report access:

  1. Select Admin > Basic > Infrastructure > Widgets > Widget Report Access.
  2. On the WIDGET REPORT ACCESS page, click ADD NEW on the ACTIONS panel.
  3. Fill in the required details. For more information about fields on the WIDGET REPORT ACCESS page, see Field Description.
  4. Click SUBMIT. The Widget Report Access is configured.

    WIDGET REPORT ACCESS page
    Figure:  WIDGET REPORT ACCESS page

Field Description

The following table describes the fields on the WIDGET REPORT ACCESS page:

Field

Description

DETAILS

Widget Access Name

Type in a name for the Widget access.

Widget Access Description

Type in the description for the Widget access.

Active

Indicates the status of the Widget Access.

  • If selected, the Widget access becomes active.
  • If selected, the Widget access becomes inactive.

Users

Display all the available users and the restricted users. From the list of Available Users, select the user to whom want to restrict from viewing the Widget report. Click   icon to add the selected user as a restricted user. To remove a user from the Restricted Users list. Select the user and click  icon.

Widgets

Display all the available Widgets and the restricted Widgets. From the list of Available Widgets, select the Widget that you want to restrict from appearing in the report. Click   icon to add the selected Widget as restricted Widget. To remove a Widget from the Restricted Widgets list. Select the Widget and click  icon.

Widget Name

Select a Widget from the list. All the Widgets configured in the application are displayed here.

Tab List

Select the check box for the tab for which you want to configure access.

Tab Name

Select a tab from the list to view the corresponding configured reports.

Report List

Select the check box for the report for which you want to configure access.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the WIDGET REPORT ACCESS page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Widget Report Access.


Figure:  WIDGET REPORT ACCESS page: List of Widget Reports Access

  • To edit a Widget Reports Access, click the configured Widget Access Name. Make appropriate changes, and click SUBMIT.
  • To display the inactive Widget Reports Access, click the Include Inactive check box.

Note
titleNote:

When the configured Widget Report Access is displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Widget Report Access.

References

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