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titleGeneral

About SummitAI IT Management Suite 1

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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expanded
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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

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titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

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titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

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titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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What is a Web Service?

A Web Service is a method of communication between two applications or electronic devices over web. You can either use pre-defined web services that come along with the SummitAI application or build Custom Services based on your organization's requirement.

Web Services are of two types:

  1. Simple Object Access Protocol (SOAP)
  2. Representational State Transfer (REST)

SOAP defines a standard communication protocol (set of rules) specification for XML-based message exchange. SOAP uses different transport protocols, such as HTTP and SMTP.

The standard protocol HTTP makes it easier for SOAP model to tunnel across firewalls and proxies without any modifications to the SOAP protocol. SOAP can sometimes be slower than middleware technologies like CORBA or ICE due to its verbose XML format.

REST describes a set of architectural principles by which data can be transmitted over a standardized interface (such as HTTP). REST does not contain an additional messaging layer and focuses on design rules for creating stateless services. A client can access the resource using the unique URL and a representation of the resource is returned. With each new resource representation, the client is said to transfer state.

While accessing RESTful resources with HTTP protocol, the URL of the resource serves as the resource identifier and GET, PUT, DELETE, POST and HEAD are the standard HTTP operations to be performed on that resource.

Provide the Service URL to create a Web Service.

Edit Service URL
Figure: Edit Service URL


Service URL example: http://<webserviceurl>/REST/Summit_RESTWCF.svc

Replace <webserviceurl> with base URL.

To Preview a Web Service:

  1. Select Admin > Basic > Infrastructure > Web Services.

  2. Select a URL from the drop-down list.
  3. Select a service from the Custom Services list.
  4. Fill in all the mandatory fields and then click SUBMIT. The Output Data is displayed.

    Web Services Preview page
    Figure: Web Services Preview page

Field Description

The following table describes the fields on the WEB SERVICES EXPLORER page:

Fields

Description

Custom Services/Predefined

Services

Displays the list of services available. Select a service from the list to extract data from the application through the Web services. Type in the name of the services to search from the list. Click Filters icon to filter the services according to modules.

Web Services Filter
Figure: Web Services Filter

View Custom Services

Click View Custom Services (highlighted in red color in the above image) to display the list of Custom Services created by the users.

View Predefined Services

Click View Predefined Services (highlighted in green color in the above image) to display list of services already defined in the SUMMIT application.

Refresh

Click to Refresh the list.

URL

Select Input URL format from the drop-down list, either JSON Object or JSON String or XML.
Click EDIT to edit the existing URL. See Screen Shot.

Edit Service URL
Figure: Edit Service URL

Service URL example: http://<webserviceurl>/REST/Summit_RESTWCF.svc

Replace <webserviceurl> with base URL.

Mandatory Fields

Displays Mandatory Fields for the selected service.

Input Data

Displays Input parameter for the selected URL Type.

Output Data

Displays Output for the selected URL Type.

Search Bar

You can search for the web services, based on their properties. For example, if you specify table in the search bar, all the existing tables will be displayed.

To Create New Custom Services:

  1. Click CREATE NEW. The WEB SERVICE DESIGNER page is displayed.

    Web Service Designer page
    Figure: Web Service Designer page

  2. Type in the Web Service Name and specify the number of records to be displayed.

    Note
    titleNote:

    You can also create SQL Views, SQL Table, SQL Procedure and modify the created fields.

    Expand
    titleCreate SQL View

    Create SQL View Page
    Figure: Create SQL View Page

    Expand
    titleCreate SQL Table

    Create SQL Table Page
    Figure: Create SQL Table Page

    You can add indexes to improve the performance of the tables.

    Expand
    titleCreate SQL Procedure

    Create SQL Procedure Page
    Figure: Create SQL Procedure Page

  3. Click  icon to view, hide or customize the web service properties. 

    Web Service Properties
    Figure: Web Service Properties

    Field Description

    The following table describes the fields on the PAGE PROPERTIES section:

    Fields

    Description

    Module Name

    Select a Module for the Web Service.

    Active

    If selected, the Web Service Configuration becomes active.

    User Access

    Type in the name of a user to whom you want to provide access to the Web Service.

    View Only

    If selected, the user will have read only access to the web service, and cannot do any modifications to it.

    Report Description

    Specify the description of the Web Service.

  4. Select check box to select DATA SOURCE from the list. You can scroll down to see all the available Data Sources or type in the Data Source name in the search box to search a particular Data Source.

    Note
    titleNote:

    Create Relationship between the Data Sources, if you want to use multiple Data Sources.

    Expand
    titleCreate Relationship

    To create relationship, select a Data source. Fill in all the required details and click ADD RELATIONSHIP. A New Relationship is added.

    Relationship section
    Figure: Relationship section

    Field Description

    The following table describes the fields on the RELATIONSHIP section:

    Fields

    Description

    Join Type

    Select a Join Type from the list.

    Data Source

    If multiple Data Sources are selected then select a Data Source from the list to create a relationship with it.

    Table Alias

    Select the alias name for the Data Source.

    Join Field

    Select a field from the drop-down list for selected Data Source.

    Foreign Data Source

    Select a Foreign Data Source from the drop-down list to create relationship with the selected Data Source.

    Join Field

    Select a field foreign Data Source from the drop-down list.

    Expand
    titleAdd Fields to the Web Service

    To add fields to the Web Service:

    1. Drag and drop the attributes from the list to FIELDS and FILTERS section to define the mandatory fields and Filter attributes. You can configure the properties of the attributes in the FIELDS and FILTERS section.

      Fields Section
      Figure: Fields Section

      Note
      titleNote:
      • Click  icon to copy all the Fields.
      • Click  icon to remove all the copied Fields.
    2. Upon selecting attributes, PROPERTIES section is displayed (if not displayed, click icon) and configure Properties. Select an attribute on FIELDS/FILTERS column, FIELD/FILTERS PROPERTIES is displayed. If not then click the PROPERTIES icon.

      Page Properties for Fields
      Figure: Page Properties for Fields

    Field Description

    The following table describes the fields on the PAGE PROPERTIES section:

    Fields

    Description

    Source Name

    Displays the Source Name of the attribute.

    Field Name

    Displays the Field Name.

    Field Alias

    If required, change the Field name

    Sort

    Select the sort order from the drop-down list.

    Function

    Select the function of the attribute from the drop-down menu.

    Custom Expression

    Specify the custom expression such as SQL calculations.

    Mandatory

    If selected, the corresponding field becomes mandatory.

  5. Click GENERATE SQL to Generate SQL Query. 

    Expand
    titleSee Screen Shot


    Figure: GENERATE SQL (when Edit Query check box is not selected)

    GENERATE SQL (when Edit Query check box is selected)
    Figure: GENERATE SQL (when Edit Query check box is selected)

    Note
    titleNote:
    • The string values should be entered in two single quotes only. Example: ''Username''.
    • Data Manipulation Language (DML) is not allowed in the SQL query. Example : Delete, Truncate, Drop, Comment, Rename, Merge, Grant, Revoke, Commit, Savepoint, Rollback, Exec and Execute.
    • If you want to pass any parameters, enter # before & after the respective Field name.
  6. Click PREVIEW to view the Output of the ongoing Web Service. 

    Expand
    titleSee Screen Shot

    Output Preview pop-up page
    Figure: Output Preview pop-up page

  7. Click SAVE. The Web Service is added to the WEB SERVICE PREVIEW list.



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