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titleGeneral

About SummitAI IT Management Suite 1

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

Expand
titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

Expand
titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

Expand
titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

Expand
titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

Expand
titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting 1

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The Administrators can configure a dashboard to display the module-based tab-wise BI reports. The configured dashboard can be accessed from the Dashboard menu of the End User Dashboard page. 

To configure a Dashboard:

  1. Select Admin > Basic > Infrastructure > BI Dashboard Configuration. Alternatively, you can also create BI Dashboards by using the Dashboards tab on the Advanced Reports page (Reports > Advanced Reports, see Creating New Advanced Reports 1). However, we recommend using the BI DASHBOARD CONFIGURATION page for better user experience.
  2. The BI DASHBOARD CONFIGURATION page is displayed, click ADD NEW on the ACTIONS panel.
  3. Provide Dashboard Name, Tab Name, Background Color, Tab Order Number, and so on. and click ADD NEW TAB
  4. Under the newly added tab, select required Module, Report, Report Format, and click ADD. For more information about the fields on the BI DASHBOARD CONFIGURATION page see, Field Description.
  5. Click SUBMIT. A new Dashboard is added.


    Figure: DASHBOARD CONFIGURATION page

    Field Description

    The following table describes the fields on the BI DASHBOARD CONFIGURATION page:

    Field

    Description

    Dashboard Name

    Provide the dashboard name. This dashboard name will be displayed under the Dashboard menu of the End User Dashboard page.

    Background Color

    Select the background color. The selected background color is applied on the configured dashboard.

    ActiveIf selected, the configured dashboard becomes an available option under the DASHBOARD module on the ROLE TEMPLATE page.
    Tab Configuration
    Tab NameSpecify the tab name.
    Tab OrderSpecify the tab order. The display order of the tab is depends on the tab order.
    ActiveIf selected, the configured tab becomes an available option under the DASHBOARD module on the ROLE TEMPLATE  page.
    ADD TABClick ADD TAB to add the tab. You can add multiple tabs and map them to the required BI report.
    UPDATEThis button is displayed when you click the existing tab. Click to update to update the configuration for the existing tab.
    Module NameSelect the module name. Data in the further fields is populated based on the selected module.
    Report NameThe BI Reports are displayed based on the selected module. Select a BI report that you want to map to the tab.
    Report PartSelect the format of the report. E.g. Graph, Chart, Grid, and so on.
    ADDClick add button to add the configured settings.
    StyleWidth and Height of the tabs can be configured from this column. The default Width and Height ratio is as width:49% and height:280px.
    DeleteClick to delete the mapped report.

    ACTIONS

    This section explains all the icons displayed on the ACTIONS panel of the BI DASHBOARD CONFIGURATION page.

    SHOW LIST

    Click SHOW LIST to display the LIST table showing all the Tenants configured in the SummitAI application.


    Figure: DASHBOARD CONFIGURATION page: List of Dashboards configured

    Note
    titleNote:

    To edit a dashboard detail, click the configured dashboard. Make appropriate changes and click SUBMITWhen the dashboard details are displayed under the LIST table, the ADD NEW icon is displayed on the ACTIONS panel. Click ADD NEW to add a new Tenant.

To view the configured dashboard:

Prerequisite:

    • The configured dashboards and tabs are displayed under the DASHBOARD module on the ROLE TEMPLATE page. To view  the dashboards and tabs, user must have access to these reports. To know about how to provide access using role template menu see, Role Template Menu Configuration_GM 1
    • Ensure that you have access to the End User Dashboard. To know about how to provide access to the end user dashboard see, Theme.
  1. On the End User Dashboard page, click the Dashboard menu.
  2. A list configured dashboards is displayed. 

    End User Dashboard page
    Figure: End User Dashboard page

  3. Select a dashboard. 


     Figure: Example screenshot


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