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titleGeneral

About SummitAI IT Management Suite 1

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository_General 1

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

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titleSSO Configuration

SSO Configuration Wizard Gen 1

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

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titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

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titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

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titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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Each Role Template is associated with a set of modules and a set of Tenants with View or Edit access. Each Role Template should be mapped to a domain, and the corresponding users who need access to that Role Template should also be mapped to the same domain from the USER LIST page. The Users can then access the Modules and Tenants as per the defined configuration settings within that Role Template. If a user is mapped to a single domain, then the domain is selected by default.

To configure Role Templates:

  1. Select Admin> Basic > Users > Role Template. The ROLE TEMPLATE page is displayed.
  2. On the ACTIONS panel, click Filters and select the Domain from the drop-down list.
  3. A list of configured Role Templates for the selected Domain are displayed.

    ROLE TEMPLATE page
    Figure:  ROLE TEMPLATE page  
    • To view the list of inactive Role Templates, select the Include Inactive check box.
    • Click a Template Name. The ROLE TEMPLATE - MENU CONFIGURATION page is displayed. You can view or modify the menu configuration. For more information about fields on the ROLE TEMPLATE - MENU CONFIGURATION page, see Role Template Menu Configuration.
    • Click the OTHER CONFIGURATION icon on the ACTIONS panel to view or modify the Other Configuration details for the selected Role Template. For more information about fields on the ROLE TEMPLATE - OTHER CONFIGURATION page, see Role Template Other Configuration.
    • You can add Role Templates and configure menus and other configuration using the icons on the ACTIONS panel.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the ROLE TEMPLATES page.

ADD MENU CONFIGURATION

Click ADD MENU CONFIGURATION to create a new Role Template and configure menus for the Role Template for specific modules. For more information about configuring menus for a Role Template, see Role Template Menu Configuration_GM 1.

ADD OTHER CONFIGURATION DETAILS

Click ADD OTHER CONFIGURATION DETAILS to create a new Role Template and configure other configurations for the Role Template. For more information about configuring other details, see Role Template Other Configurations.

Super Admin Vs General Admin

Parameter

Super Admin

Admin

Role template

Super Admin has a non-editable Role Templates.

General Admin or any other Admin Templates can be edited.

Manual Creation or Default

The Super Admin Role Templates are Default Templates available in the system and these persists throughout the build.

The General Admin or any other Admin Templates are created manually.

Access Control

The Super Admin Templates have default access to all the pages in SUMMITAI UI.

An Admin can provide necessary access to the required pages based on requirement.

References


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