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titleGeneral

About SummitAI IT Management Suite 1

Signing In 1

Describing the User Interface 1

Alerts and Approvals 1

Viewing and Updating Your Profile Details 1

Global Search 1

Personalizing Pages 1

Forgot Password 1

Logging Out 1

Delegating Role 1

Signing In As Another User 1

Switching Tenant 1

Searching Users 1

Help File Conventions 1

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation 1

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titleAdministrators
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titleBasic
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titleUsers

Adding Users 1

Viewing User List 1

Configuring Role Templates 1

Role Template Menu Configuration_GM 1

Role Template Other Configuration 1

Configuring Custom Tabs 1

Resigned Approver List 1

Viewing Switch User List 1

Configuring Switch User 1

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes 1

Previewing and Editing Themes 1

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titleSSO Configuration

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

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titleForm Builder

Form Builder 1

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types 1

Configuring Common Masters 1

Configuring Geographic Location 1

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titleWidgets

Configuring Widgets 1

Configuring Widget Tabs 1

Configuring Widget Reports 1

Configuring Widget Report Access 1

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Tenant 1

Configuring Dashboards 1

Configuring Domain 1

Configuring Application Settings 1

Importing Master Template

Configuring Analysts 1

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler 1

Archiving Data 1

Configuring Periodic Survey 1

Configuring Simple Mail Transfer Protocol 1

Configuring Web Services

External Web Service Mapping

Proxy View Admin 1

Viewing Proxy Server Details

Configuring VLAN 1

Mapping VLAN to Proxy 1

Configuring Digital Signature 1

Configuring ServiceNow 1

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow 1

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titleCustomers

Adding Customers 1

Viewing Customer List 1

Configuring Customer SLA Matrix 1

Configuring Custom Tabs for Customers 1

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titleVendors

Adding Vendors 1

Viewing Vendor List 1

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts 1

Configuring Scripts

Configuring Scripts Based Monitoring 1

Configuring SNMP MIB 1

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

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titleNotifications

E-mail Parsing 1

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type 1

Configuring Templates for Line E-mail Type 1

Configuring Notification Parser 1

Configuring Notification Templates 1

Configuring SMS Gateway 1

Configuring Voice Call Gateway 1

Configuring Bulletins 1

Configuring Alerts 1

Adding Master Configuration 1

Configuring Conference Call 1

Configuring Push Notifications 1

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titleCompliance

Configuring Compliance Profiles 1

Allocating Compliance Profiles 1

Agent Contact Information 1

Viewing Modifying Profile Configuration 1

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency 1

Adding Holidays 1

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titleShift Management

Configuring Shifts 1

Allocating Shifts 1

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations 1

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License 1

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titleGDPR

GDPR 1

Configuring GDPR 1

Guide Me 1

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titlePassword Management

Password Management

Configuring Administrator 1

Configuring Security Questions 1

Mapping Security Questions 1

Configuring Keyword Message 1

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry 1

Password E-mail Audit Log 1

Creating AD Property 1

User Registration Details Report 1

Status Details Report 1

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titleReports and Dashboards

Viewing Reports

Creating New Reports_Gen 1

Creating New Dashboards 1

Creating New Advanced Reports 1

Discovery Scan Error Report 1

Summit Audit Log for Login Accounts 1

SUMMIT Configuration Audit Report

Survey Report 1

License Trend Report 1

GDPR Status Report 1

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titleOthers

Tenant Department Customer 1

Configuring Auto Escalation for Incident By SLA 1

Configuring Auto Escalation for Incident By Time 1

Configuring Auto Escalation for SR by Time 1

Configuring Auto Escalation for SR by SLA 1

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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What is Multi-tenancy?

Multi-tenancy is an architecture in which a single instance of a software application serves multiple distinct customers, each one of them being isolated in terms of data and performance. Each customer is called a Domain.

Multi-tenancy
Figure: Multi-tenancy

What is Single-tenancy?

Single-tenancy is an architecture in which a single instance of the software and all the supporting infrastructure serves a single customer. With single tenancy, each customer has their own independent database and instance of the software.

Single-tenancy
Figure: Single-tenancy 

Using SummitAI's Multi-tenancy feature, the Managed Service Providers (MSP) can make sure that the Users, Customers (Departments), Locations, and Vendor details of one domain are not accessible to another. This is achieved by mapping the Role Template details of a domain to the User. Even though multiple customers use the same database and server, the data is completely secure as the users will be able to access only the domain to which they have Role Template access. 

Multi-tenancy is useful in a Managed Service Provider environment. The MSP partner of SummitAI , can outsource the application to multiple entities using a single Server and Database. The MSP partner is a Global Domain, the customers of the MSP are Domain, and the internal departments of the customer are called Tenant.

Multi-tenancy - Workflow
Figure: Multi-tenancy - Workflow

The following attributes are now domain-specific:

  1. Location
  2. Customer (Department)
  3. Designation
  4. User Level
  5. Vendor
  6. Tenant 

Multi-tenancy enables you to do the following:

  • Control data access in a hosted environment. For example, in a MSP environment, multiple companies might use a single application, with the data for each company hidden from the other companies using the application.
  • Each new customer can be hosted on the same database rather than individual servers, so a provider that offers a multi-tenant solution will lease far less data center equipment compared to a provider offering a single-tenant solution supporting a comparable number of customers. Since each customer does not require its own data center equipment in a multi-tenant environment, the cost of adding customers is fractional compared to a single tenant solution.

Benefits of Multi-tenancy:

  • Cost and Hardware - A major benefit to multi-tenancy is on the cost side. With resource pooling, there are considerable savings in hardware and power. With single tenancy, a separate physical or virtual machine is required for each customer.
  • Effort to Upgrade - With Multi-tenancy, forced upgrades can be seamless, as upgrades don’t require any customer intervention, when thousands of customers are upgraded simultaneously.
  • Backups and Redundancy - Creating that level of redundancy would be a lot more technically challenging, if tens of thousands of customers each had their own virtual server. 

Accessing the Feature

The administrators can configure the domain from the COMMON MASTERS page of the SummitAI application. For more details about the Common Master page, see Configuring Common Masters 1.


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