Title: Logging Service Requests  
Owner: Enterprise IT
Creator: Enterprise IT May 31, 2019
Last Changed by: Mayuresh Balaji Kamble Apr 23, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/bvRqAQ
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Global Labels (3)
Time Editor  
Apr 23, 2024 15:58 Mayuresh Balaji Kamble View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 16:28 Shilpa K (Deactivated) View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 16:17 Shilpa K (Deactivated) View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 16:10 Shilpa K (Deactivated) View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 16:08 Shilpa K (Deactivated)  
Updated the panel macro with the following parameter(s): [borderColor]
Outgoing Links
External Links (3)
    https://docs.symphonysummitai.com/display/WSSM3/Creating+Se…
    https://docs.symphonysummitai.com/display/WSSM3/Creating+Se…
    file:///D:/Source%20Codes/v5.7%20SP5/01%20backups/service%2…
Production (4)     Page: SUMMIT Release Notes
    Page: Service Management
    Page: Other Documents
    Page: Installation Guide
Alps (3)     Page: Configuring Service Catalog Packages_SCM
    Page: Conversational Virtual Agent
    Page: Describing the User Interface
Alps SP1 (56)     Page: Logging Service Requests
    Page: Work Orders SRM
    Page: Viewing Reports_SRM
    Page: Feedback Moderation_SRM
    Page: Configuring Recertification Period
    Page: Service Request Status
    Page: Configuring User Types
    Page: Logging Service Requests without Catalog
    Page: Configuring Approver Reminder
    Page: Configuring Information Ticker For Administrator_SR
    Page: Configuring Pending Reasons For Administrators_SR
    Page: Configuring SR E-mail Notifications
    Page: Recertifications_SRM
    Page: Logging Service Requests for Users_SRM
    Page: Configuring Impact For Administrator_SR
    Page: Configuring Custom Fields _SRM
    Page: Approving Service Requests
    Page: Response Time Vs Resolution Time SRM
    Page: End User Dashboard_SR vAlps
    Page: My Entitlements
    Page: Viewing Updating Service Request Details_SRM
    Page: Viewing Service Request History_SRM
    Page: Configuring Feedback Questions_SRM
    Page: Configuring SR SMS Notifications
    Page: Viewing and Updating My Cart Items
    Page: Service Entitlement SRM
    Page: Configuring Application
    Page: Viewing My Service Requests (SRs) List
    Page: Configuring Priority_SRM
    Page: Configuring Closure Codes For Administrator_SR
    Page: Service Request Management
    Page: Mapping Application to User SRM
    Page: Managing My Service Requests (SRs)_SRM
    Page: Viewing Updating My Service Requests (SRs)_SRM
    Page: CSAT Survey _SRM
    Page: Recertification Review SRM
    Page: Configuring Resolution Codes_SRM
    Page: Configuring Workgroup SLA Window_SRM
    Page: Analysts_SRM
    Page: Configuring Work Order- Catalog Mapping
    Page: Viewing Updating My Workgroup Service Requests
    Page: Configuring Catalog Approvers
    Page: Configuring Classification For Administrator_SR
    Page: Creating Updating Views_SRM
    Page: Configuring Feedback_SR
    Page: Configuring Checklist_SR
    Page: Configuring Service Request Management Module_SRM
    Page: Configuring Feedback Questions in Different Languages
    Page: End Users Service Management
    Page: Configuring End User SR Details Page
    Page: Configuring Priority Matrix_SRM
    Page: Copying Data from Incident Management
    Page: Configuring SLA Service Windows
    Page: Configuring Urgency_SRM
    Page: SLA, OLA, and UC SRM
    Page: Configuring SLA Matrix