Configuring Standard Operating Procedure Mapping

Standard Operating Procedures (SOP) is a set of procedures to complete certain tasks with respect to a specific parameter. Standard Operating Procedures page is used to define troubleshooting steps, quality assurance steps, and analytical methods. The SOP helps to resolve issues quickly, improves efficiency, and reduces errors. You can view the configured SOPs only for down devices on the Common View page, Event List tab on the respective Device Details pop-up ( For example:Network Device Details > Event List tab > SOP icon), Analyst Dashboard page, and Edit Network Device Details pop-up (Network Draw >Edit Node > SOP icon).

 To configure SOPs:

1. Select Admin > Advanced > Documents > Standard Operating Procedure.
2. On the STANDARD OPERATING PROCEDURE (SOP) page, click the Filter icon and select the Tenant.
3. On the  STANDARD OPERATING PROCEDURE (SOP) page, click the ADD NEW icon to configure Standard Operating Procedures. For more information about the fields on the  STANDARD OPERATING PROCEDURE (SOP) page see, Field Description.
4. Specify the required details and click SUBMIT.
   

   
   Figure: Standard Operating Procedures page

   Field Description

   The following table describes the fields on the STANDARD OPERATING PROCEDURE (SOP) page:

   Field	Description
   Template Name	Type in the SOP Template name.
   SOP	Type in the Standard Operating Procedures in the text box.
   	click the icon to make the text bold.
   	Click the icon to make the text as Italics.
   	Click the icon to underline the text.
   	Click the icon to select the color of the text.
   Font Size	Select the font size from the list.
   Font Family	Select the font family from the list.
   Attachment(s)	Click the Browse button to upload support documents.
   Active	Indicates the status of the SOP. If selected, the SOP is enabled to display in the SOP Details table. If not selected, the SOP is inactive.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the STANDARD OPERATING PROCEDURE (SOP) page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured SOPs for the selected Tenant. To modify a SOP, click the configured Template Name. Make appropriate changes and click SUBMIT.

Figure: STANDARD OPERATING PROCEDURE LIST page

References

For information about mapping SOPs, see Mapping Standard Operating Procedures.