Mapping Standard Operating Procedures
- Aravind Naik (Unlicensed)
- Shilpa K (Deactivated)
- Enterprise IT
- Mayuresh Balaji Kamble (Unlicensed)
Configuring Custom Scheduler Script/SNMP
Configuring Script or SNMP Thresholds
Configuring Alerts And Log Incidents for Proxy Servers
Configuring Jobs for Device Maintenance
Configuring Job Hung Notifications
Configuring Service Entitlements
Configuring Incident Templates
Configuring Application Server Threshold
Configuring Alerts And Log Incidents
Configuring Alert and Log Incidents for Hard disk and Service
Configuring Vital Business Functions
Configuring Standard Operating Procedure Mapping
The Standard Operating Procedures Mapping allows you to map the configured Standard Operating Procedures (SOP) to selected Monitoring Parameters. You can take immediate measures for the respective Monitoring Parameters. For example: If a Monitoring Parameter exceeds the Threshold value, the configured SOP mapped for the Monitoring Parameter is displayed to take effective measures immediately. For more information about configuring SOPs, see Configuring Standard Operating Procedures (SOPs).
Figure: Standard Operating Procedures pop-up
To map SOPs:
- Select Operations > Configuration > General > Standard Operating Procedures Mapping.
- On the STANDARD OPERATING PROCEDURE MAPPING page, click ADD NEW.
- On the STANDARD OPERATING PROCEDURE MAPPING page, click Filter icon and select the Tenant, Device Type and other required details to configure Standard Operating Procedures mapping. For more information about the fields on the Standard Operating Procedure MAPPING page, see Field Description.
- Specify the required details and click SUBMIT.
Figure: Standard Operating Procedures Mapping pageField Description
The following table describes the fields on the STANDARD OPERATING PROCEDURE MAPPING page:
Fields
Description
Monitoring Parameters
Select the Monitoring Parameters to map with the SOP Templates.
Parameters List
Lists the Monitoring Parameters configured for the Tenant and entity type.
Selected Parameters
Select the Monitoring Parameters that you want to add for mapping and click the > button. To remove the Monitoring Parameters from the Selected Parameters List, select the Monitoring Parameters and click the > button.
SOP Template
Lists the configured SOP templates. Select a SOP template from the list.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the STANDARD OPERATING PROCEDURE MAPPING page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured SOPs mapped for the selected Tenant and entity type. To modify a SOP mapping, click the configured Entity Name. Make appropriate changes and click SUBMIT.
Figure: SOP MAPPING LIST page
Note:
When the SOP mapping List is displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to map a new SOP.
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