Elbrus SP4 Release Notes

Enhancement in column attributes of the Cis in the global search list when the CMDB option is selected.  

User Persona: Admin

The following column attributes of the CI like Device/Host Name, Serial No., and CI owner details have been incorporated when the customer searches for the CI related details when the CMDB option is selected.

For more information, refer Global Search Enhancement in CI Search

• They provide a unique identifier for each asset in the organization.
  
  
• It allows for tracking of assets from procurement to decommissioning.
  
  
• Assigns responsibility to a specific individual or team for the management and upkeep of a Configuration Item (CI)

Assigned Workgroup Visibility in Relationship Tab

User persona: Analyst

Task tile under the Relationship tab of a Change Record displays Assigned Workgroup information, enabling users to view responsible workgroups for related records at a glance.

For more information, refer Creating Change Records.

• Reduces time spent searching for workgroup information
• Enhances collaboration by displaying key data in a single view

Problem Aging by Workgroup report

User Persona: Admin / Analyst

The Problem Aging by Workgroup Report provides a comprehensive overview of open and resolved issues, categorized by workgroup. 

For more information, refer to Problem Aging by Workgroup report.

• Helps identify the aging problem records
• Enhances the resolution time of problem records

Enable knowledge article authorization for analysts

User Persona: Admin / Analyst

The enhancement extends authorization permissions to all workgroup analysts by implementing a configuration at the Tenant level.

For more information, refer to Enable Approval Authorization Checkbox.

• Reduces the approval timelines 
• Allows the workgroup analysts to quickly approve knowledge records

Configure Reminder Notification for CR not moved to Implemented after Planned End Date

User Persona: Admin / Analyst

CR tracking is more effective with Reminder notification when the CR is not moved to the Implemented state. By implementing alert notification frequency users have less chance to improve the CR process

For more information, refer to Configure Reminder Notification.

• Improve CR execution process  
   

• Informed about the CR execution time to plan the process more effectively. 

View Email Body in Task History of the Change Request 

User Persona: Admin / Analyst

Send Task Activation Notification Email with the configured email body to the mentioned recipients in the Task along with Workgroup and Caller. 

For more information, refer to View Task History.

• This enhancement in Task management supports in informing to the required audience about the Task activation notification. 
   

• Details of mail body are recorded in the Mail History and helps in audit purpose.  

SymphonyAI Summit Mobile App

User Persona: End User / Analyst

The following is a list of enhancements in the SymphonyAI Summit Mobile App:

1. The OTP / mPIN-based authentication for User ID, OTP, and mPIN tabs.
2. Intranet based configuration.
3. SymphonyAI Summit Mobile App Version Update Alerts.

For more information, refer to SymphonyAI Summit Mobile App User Guide.

• Enhances user experience
• Offers flexibility to switch focus among different tabs
• Provides a mobile app tailored for intranet users only
• Allows customers to customize features as needed

Configuring IMAP for Google workspace and integrating email to ticket feature for IMAP configuration. 

User Persona: Admin

Enable automatic ticket creation in ITSM system via email-to-ticket with secure OAuth-based IMAP integration. This feature improves response times and enhances customer support workflows.

For more information, refer to Google Workspace IMAP configuration and Email to Ticket IMAP Configuration

• Enables email-to-ticket functionality on non-Microsoft platforms using IMAP
• Streamline customer support workflows

Audit Trail report to track the changes made for any fields or forms. 

User Persona: Admin

This Audit Trail report provides an overview of the modifications made to a specific screen or page, including details such as the users who made the changes, the affected columns or fields, and the addition or removal of users.

For more information, refer to Audit Trail Report.

• Enhances monitoring of change logs 
• Enhances transparency and accountability 

Global Search to support Task 

User Persona: Admin 

Search Tasks using Task ID, Status or any of column list attributes to get the desired result. 

For more information, refer to Global Search to support Task.

• Searching Tasks are made easy using global search using Task list columns. 
   

• Required Task search results help to navigate to tasks at a quicker pace. 

Import of Extension Attributes from Azure AD into Summit Database 

User Persona: Admin / Analyst

A new feature is being proposed to enable the import of extension attributes from Azure AD directly into the Summit Database, enhancing data integration. This will streamline data synchronization, ensuring up-to-date information is readily available across systems.

For more information, refer to Import Active Directory User Details. 

• By importing extension attributes from Azure AD into the Summit Database, data consistency is maintained across platforms. 
  
  
• The integration allows for more comprehensive user profiles within the Summit Database, enabling better decision-making and personalized services based on enriched data attributes.