FEATURE LIMITATIONS

Owned by Enterprise IT
Last updated: Apr 25, 2024 by Mayuresh Balaji Kamble (Unlicensed)

Feature Limitations 

The following segment consists of the current limitations of the Global Search feature in the Summit Application:


Figure: Global Search box

In the Global Search box, the numeric search can be performed only for the following fields:

Serial Number

Feature/Feature Component

Supported Numeric search field

1

User

User ID

2

Incident

Incident ID

3

Request

Service request ID

4

Asset Management

Asset ID (Applicable only for Fixed Assets)

5

Change Management

Change request ID

6

CMDB

CI (Configuration Item) ID

7

Knowledge Management

KB (Knowledge Base) ID

8

WorkOrder

WorkOrder ID

The following table consists of a few more feature components with the respective supported search field:

Serial Number

Feature/Feature Component

Supported search field

1

Menu

Document

2

Network and Server

Document

3

Procurement

Alpha Numeric

4

Asset Management

Full text search


The following table lists the unsupported file formats for Full-Text Search under the Global Search feature:

File Name

File Type

Supported

Microsoft Publisher Document

(.pub)

No

Rich Text Format

(.rtf)

No

Microsoft Excel Comma Separated Values File

(.csv)

No

Microsoft PowerPoint Template

(.potx)

No

Info

Use the Global search box to find any text in the Menu, Incident, Request, Asset, Procurement, Change, Problem, CMDB, Network, Server, and Knowledge.
You can also search any text present in the attachments except the image files. For information about the list of file formats that support Global Search, see SUMMITAI Platform Online Help.

The Administrators can also configure the file formats that should be ignored while performing Global Search (For more details, see Configuring Application Settings in SUMMITAI Platform Online Help).

Note

  1. Enter the ID to search for any Incident, SR, CR, CI, PR, or PO, requests.

  2. Type in single, double, or more words (separated by space, "OR" or "AND") to search in the SUMMIT application.

  3. Enter any text to search in the attachments. Note: Among the compressed files, only the text in the zipped files (.zip) can be searched.

  4. Enter a part of any word with the Wildcard character (''). *Example: If you type in "Softw*", the application searches all the records containing the words starting with Softw.



Â