Customer Fixed Issues and Known Issues Alps SP1 HF18

Owned by Enterprise IT
May 08, 2024
9 min read

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<< Alps << Alps HF01 << Alps SP1 << Alps SP1 HF01 << Alps SP1 HF02 << Alps SP1 HF03 << Alps SP1 HF04 << Alps SP1 HF05 << Alps SP1 HF06 << Alps SP1 HF07 << Alps SP1 HF08 << Alps SP1 HF09 << Alps SP1 HF10 << Alps SP1 HF11 << Alps SP1 HF12 << Alps SP1 HF13 << Alps SP1 HF14 << Alps SP1 HF15 << Alps SP1 HF16 << Alps SP1 HF17

 

Customer Fixed Issues and Known Issues

Customer Fixed Issues

This section describes the issues reported by the customers and their fixes in Alps SP1 HF18. The bug fixes for the following bugs found in the 5.7 SP6 HF05 version are also merged with this release. Please refer to the respective Release Notes for details.

#

Issue

Resolution

80764

 

An error message "You do not have access to any Tenant or Workgroup" was displayed on the CHANGE RECORD DETAILS page when the end-user selected as a tester tries to access the CR to add Test Plan.

Also, the already filled field values were not loaded on the CHANGE RECORD DETAILS page.

Now, no error message is getting displayed when the end-user selected as a tester tries to access the CR. Also, the field values are getting displayed on the CHANGE RECORD DETAILS page.

 

80084

Prerequisite:

On the TENANT page, select the 'Enable CR Implementation Conflict Notification' check box.

Bug Reproduction Steps:

  1. Log in to the application as an Analyst.
  2. Create a CR with CI (Change > User > New Change Record).
  3. Create another CR by linking the same CI.
  4. Log in to the application as Authorizer and Authorize the CR.
  5. Log in to the application as a CAB approver.
  6. Click the APPROVAL icon on the ACTIONS panel.
  7. Select the Status as NO and click SUBMIT.

Issue:

The CR implementation conflict message was getting displayed even though the approver has rejected the CR.

Now, the CR implementation conflict message is not displaying when the CAB approvers reject the CR.

Also, the same changes are done for the below approval types:

  • Authorization
  • Individual Approval
  • User Selectable Approval

 

80325

 

On the Approve Service Requests page (Request > User > Approve Service Requests), only 300 records were displaying even though the Records Per Page was selected as ALL.

This issue occurred when more than 300 records are pending for approval.

 

Now, this issue is resolved. Also, on the Approve Service Requests page, the ALL option is removed from the Records Per Page field, and the approvers can view 20, 30, 50, 75, 100, or 500 records per page.

Note:

The same functionality is implemented on the My Service Requests page (Request > User > My Service Requests).

80528

The complete effort estimation remarks were not getting captured on the CHANGE HISTORY pop-up of the work orders (Incident > User > Manage Incidents > Work Order List > Click on Work order ID > GENERAL Tab > EFFORT ESTIMATION section > Type in the Efforts and comments in the Remarks field > Click SUBMIT).

This issue occurred when the user enters remarks of more than 400 characters. Also, no validation message is displayed about the maximum characters allowed in the Remarks field.

Now, a validation Message "A maximum of 400 characters are allowed in the Remarks" is getting displayed when the user enters remarks of more than 400 characters and clicks SUBMIT.

 

79167

The newly updated serial number was not getting displayed on the Audit Trail of the Asset History tab.

The Update Asset Serial Number page can be accessed using Asset > Configuration> Others > Update Asset Serial Number.

Now, the newly updated serial number is getting displayed on the Audit Trail of the Asset History tab

80188

The Maintenance flag was not displayed for the Network Devices and Links on the NETWORK DEVICE VIEW page and under the DETAILS tab of the DEVICE DETAILS pop-up page. This issue was occurring only when the device was in maintenance and the Scheduled Type of a maintenance job was configured as Recurring.

Now, the Maintenance flag is displaying on the NETWORK DEVICE VIEW page and under the DETAILS tab of the DEVICE DETAILS pop-up page when the Device or Link is configured with the maintenance job as Recurring.

79500

Events were still in Open status even after the Server status was Up under the EVENT LIST tab of the SERVER DETAILS pop-up page.

Now, the status of the Events is displayed as per the status of the Server under the EVENT LIST tab of the SERVER DETAILS pop-up page.

79034

 

When the job runs more than maximum runtime, the job status is displayed as “Running” even if the job execution is completed.

This issue occurs only for the below scenario:

After maximum runtime, if the job immediately completes within 3 minutes of wait time to kill, then the status remained as “Running” instead of updating to Completed or Killed. 

Now, the job status is updated to Completed status if the job immediately completes within 3 minutes of wait time to kill.

80441

 

When the Approver approves the ticket at second group of Parallel Workflow, the approver receives the “You do not have access to view this ticket” validation message.

This issue occurs only if the tickets are raised through Mobile APP and if Second Group Approval was configured in Parallel Workflow.

Now the issue is fixed, and approver no longer received the validation message. To avoid the issue, you just need to upgrade to the latest Mobile App (V 5.10.3 for Android and iOS).

80485

An error message "You do not have access to any Tenant or Workgroup" was displayed on the CHANGE RECORD DETAILS page when the end-user selected as a tester tries to access the CR to add Test Plan.

Also, the already filled field values were not loaded on the CHANGE RECORD DETAILS page.

Now, no error message is getting displayed when the end-user selected as a tester tries to access the CR. Also, the field values are getting displayed on the CHANGE RECORD DETAILS page.

 

80326

On the Approve Service Requests page (Request > User > Approve Service Requests), only 300 records were displaying even though the Records Per Page was selected as ALL.

This issue occurred when more than 300 records are pending for approval.

 

Now, this issue is resolved. Also, on the Approve Service Requests page, the ALL option is removed from the Records Per Page field, and the approvers can view 20, 30, 50, 75, 100, or 500 records per page.

 

Note:

The same functionality is implemented on the My Service Requests page (Request > User > My Service Requests).

76898

The scheduled Izenda Report was not triggered when the TLS 1.2 was enabled.

 

 

Now the scheduled Izenda Report is triggering since the Izenda version 6.11.0.0 is supported for TLS 1.2, TLS 1.1, and TLS 1.0.

Known Issues

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Alps SP1 HF18.

Issue

The following two known issues are observed:

  • Duplicate Incidents are getting created while monitoring various parameters except for the CPU and Memory utilization. This issue occurs when an Analyst tried to resolve the Incident manually.
  • After configuring the Number of Polling on the ACTION TEMPLATE page, the Incidents are logged, and assigning incorrect Incident for the Events.

For Example:
Consider the utilization threshold values for Low, Medium, and High as 60%, 70%, 80% and Number of Polling for Incident Logging as 2. After the first polling there is a breach in Low threshold value and event gets created. On second polling there is High level breach and a critical event gets created.

The issue is, after the second polling an Incident is logged for the Low threshold breach and assigning the Incident to the Critical Event of the High threshold breach.

(#74254)

The Incident Description is getting cropped when an Analyst (with edit-rights) is editing the Incident Description using the Google Chrome browser. (#69984)

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Basic > Infrastructure > Tenant.
  3. On the TENANT page, specify the Filters criteria.
  4. On the TENANT LIST page, select a Tenant and click CONFIGURE DETAILS under ACTIONS panel.
  5. Select INCIDENT MANAGEMENT under MODULES and select Allow Analyst to Edit Description check box under the For Analyst section.
  6. Log into the Application as an End User.
  7. Select Incident > User > New Incident.

  8. On the New Incident page, in the Description fields enter text and an image copied from Web or other sources. Specify the other fields and click SUBMIT.

    Note:

    Make sure that the Description field includes both an image and text.

  9. Log into the Application as an Analyst using the Google Chrome browser.
  10. Select Incident > User > Manage Incidents > Incident List.
  11. On the INCIDENT LIST page, specify the Filter criteria and open the same Incident.
  12. Verify the Description field content. The Incident description is getting cropped.

The Username, E-mail ID, Emp Id, and values for few of the columns are not displayed in the columns under the DEALLOCATED ASSETS section on the ASSET DETAILS pop-up page when the Checker refers back Assets of Deallocation Transaction type.(#67805)

Precondition:

  1. Make sure that the Asset is allocated to Single User with Maker-checker.
  2. Make sure that the Asset is sent for Deallocation and Checker refers back the Asset.

Bug Reproduction Steps:

  1. Log into the Application.
  2. Select Reports > Asset >Maker-checker Dashboard.
  3. On the FILTERS pop-up page, select a Tenant, Location, and specify Referred Back in the Status. Click SUBMIT.
  4. On the MAKER-CHECKER DASHBOARD page, click Deallocated count hyperlink.
  5. Check the Username and E-mail ID for the Asset. The Username, Email ID, Emp id and values for few of the columns are not displaying under the DEALLOCATED ASSETS section on the ASSET DETAILS pop-up page

On the FIXED ASSET INVENTORY page, only added Assets with Maker Checker configuration are displayed when Referred Back is selected in the Checker Status drop-down list on the FILTERS pop-up page. (#65848).

Required configuration:

  1. Log into the Application
  2. Select Admin > Infrastructure > Tenant.
  3. On the TENANT LIST page, select a Tenant.
  4. On the TENANT page, click CONFIGURE DETAILS under ACTIONS panel.
  5. Select ASSET MANAGEMENT under MODULES.
  6. Select Enable Maker-Checker check box.

 Bug Reproduction Steps:

  1. Select Asset > Manage Assets > Asset Inventory.
  2. On the ASSET INVENTORY page, select FIXED under SELECT THE ASSET TYPE.
  3. On the FIXED ASSET page, select a Tenant.
  4. On the FILTERS pop-up page, select Referred Back in the Checker Status drop-down list. Only the added Assets with Maker Checker configuration are displayed.
When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

Overlapping of content is observed on the Pagination bar of all the pages having lot of records (typically in the range of 5 digits).

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.
  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].
  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).