Copying Option for the KB URL

Owned by Enterprise IT
May 09, 2024

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Feature released in SummitAI Service Management (Alps SP1, #22106, Incident Management and Knowledge Management)

What's New?

Now, the users can copy the KB URL using  icon aligned next to the URL name. After the user clicks the copy icon, it changes to  icon that indicates the URL is copied. This enhancement is done on the following pages:

  • On the KNOWLEDGE DASHBOARD page, under the KB DETAILS pop-up. (see: Knowledge Dashboard)
  • On the USER DASHBOARD page, under the KB DETAILS pop-up. (see: End User Dashboard)
  • On NEW INCIDENT page, that is enabled with the Knowledge articles. (see: Logging Incidents)