Adding Holidays 1

The Holiday List is the list of holidays set by an organization and may be also specific to a particular location. It is important to set the Holiday List as it helps to calculate SLA response and SLA resolution for escalations and also to check the availability of Workgroups. By default, the application considers the declared Holiday list for calculating SLAs. You can add, modify, or delete Holidays.

To add a Holiday:

1. Select Admin > Advanced > Productivity > Holiday.
2. On the HOLIDAY page, click ADD NEW.
3. Type in the new Holiday details. For information about the fields on the HOLIDAY page, see Field Description.
4. Click SUBMIT. A new Holiday is added.
   
   
   Figure:  HOLIDAY page

Field Description

The following table describes the fields on the HOLIDAY page:

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the HOLIDAY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Holidays configured in the SummitAI application for the selected year.


Figure: HOLIDAY page: List of Holidays

• To edit a Holiday, click the Holiday Date. Make appropriate changes and click SUBMIT.
• To delete a Holiday, click the Delete icon next to the Holiday.