Page Comparison

Report Description

SR Classification Pareto Chart is a Pareto chart-based report. It displays the count of incidents by Classification for a specified time period (for a selected set of Workgroups and the selected Tenant).

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Figure: SR CLASSIFICATION PARETO CHART

By default Top 10 Classifications are displayed as shown in the above screen shot. You can select to view Top 15 Classifications, Top 20 Classifications, and Top 25 Classifications from the Filter By list.

On the graph, click the bar for a category to view the list of service requests logged for the selected category. On the SERVICE REQUEST LIST pop-up page, click the SR ID hyperlink to view the service request details. For information about viewing reports, see Viewing Reports.The Service Dashboard report displays the SLA Summary, Workgroup Summary, User Group Summary. It also displays the Service Request open by Priority, Workgroup and User Group. For information about viewing reports, see Viewing Reports.

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Figure: SERVICE REQUEST DASHBOARD REPORT page

SLA Summary

The pie chart displays the current month as well as previous months service request count based on priority.

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Open by Priority

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ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SR CLASSIFICATION PARETO CHART SERVICE REQUEST DASHBOARD page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SR CLASSIFICATION PARETO CHART page SERVICE REQUEST DASHBOARD report.
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Figure: SR CLASSIFICATION PARETO CHART Filters pop upSERVICE REQUEST DASHBOARD report: FILTERS pop-up page

PUSH REPORT

Click PUSH REPORT to send the report to User's E-mail ID.