Mapping Application to User SRM
Former user (Deleted)
Shilpa K (Deactivated)
Chilukuri Srinivasa Reddy (Unlicensed)
SummitAI Service Management Help
Configuring Service Request Management Module
Configuring Custom Fields _SRM
Configuring Work Order- Catalog Mapping
Configuring Workgroup SLA Window
Configuring SLA Service Windows
Copying Data from Incident Management
Configuring Information Ticker
Configuring End User SR Details Page
Configuring SR E-mail Notifications
Configuring SR SMS Notifications
Configuring Recertification Period
The Administrators can map the Applications to a User so that the Manager can review the Applications used by his Direct Reports.
To map Applications to a User:
- Click Request > Configuration > Recertifications > User Application Mapping.
- Click ADD NEW. The USER APPLICATION MAPPING page is displayed.
Figure: USER APPLICATION MAPPING On the USER APPLICATION MAPPING page, select the User, select the Applications to be mapped to the User and click SUBMIT. For more information about the fields, see Field Description.
Note:
You can select multiple Users and map with the Applications.
Field Description
The following table explains the fields in the USER APPLICATION MAPPING page:
Field | Description |
---|---|
User Search | Type in the User name and click |