/
Configuring Approver Reminder
Configuring Approver Reminder
Former user (Deleted)
Mayuresh Balaji Kamble (Unlicensed)
Chilukuri Srinivasa Reddy (Unlicensed)
Owned by Former user (Deleted)
SummitAI Service Management Help
Service Request Management
Concepts
End Users
Analysts
Administrators
Configuring Service Request Management Module
Configuring Custom Fields _SRM
Configuring Work Order- Catalog Mapping
Configuring Workgroup SLA Window
Configuring SLA Service Windows
Copying Data from Incident Management
Configuring Information Ticker
Configuring End User SR Details Page
Configuring SR E-mail Notifications
Configuring SR SMS Notifications
Configuring Recertification Period
Reports
When a Service Request (SR) is logged, the SR Approver is notified after a specific period if the SR is not resolved. The period (number of days) after which the reminder is sent to the Approver is configured on the APPROVER REMINDER page.