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Configuring Service Request Management Module_SRM
Configuring Service Request Management Module_SRM
manikandan.subbiah (Unlicensed)
Shilpa K (Deactivated)
Chilukuri Srinivasa Reddy (Unlicensed)
Owned by manikandan.subbiah (Unlicensed)
Service Request Management
Concepts
End Users
Analysts
Administrators
Configuring Service Request Management Module
Configuring Custom Fields _SRM
Configuring Work Order- Catalog Mapping
Configuring Workgroup SLA Window
Configuring SLA Service Windows
Copying Data from Incident Management
Configuring Information Ticker
Configuring End User SR Details Page
Configuring SR E-mail Notifications
Configuring SR SMS Notifications
Configuring Recertification Period
Reports
You can configure values for the various components of the Service Request Management<