Page Comparison

If a Priority Matrix is configured, the Service Requests (SRs) can auto-select the Priority based on the selected combination of Impact and Urgency. You can configure and modify a Priority Matrix.

To configure Priority Matrix:

1. Select Request > Configuration > SLA Configurations > Priority Matrix.
2. On the PRIORITY MATRIX page, click the ADD NEW icon on the ACTIONS panel.
3. Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
4. Click SUBMIT. A new Priority Matrix is configured.
   
   
   Figure: PRIORITY MATRIX page

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Field Description Field Description

Field Description

The following table describes the fields on the PRIORITY MATRIX page:

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority Matrices configured in the SummitAI application for the selected Tenant.


Figure: PRIORITY MATRIX page: List of Priority Matrix values

• To edit a Priority Matrix value, click the Urgency. Make appropriate changes and click SUBMIT.
• To display the inactive Priority Matrix values, click the Include Inactive check box.