Title: Administrators IM  
Owner: Enterprise IT
Creator: Enterprise IT May 31, 2019
Last Changed by: Mayuresh Balaji Kamble Apr 23, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/t-JqAQ
Export As: Word · PDF  
Alps SP1 (122)
    Page: Analyst Dashboard_IM
    Page: Analysts_IM
    Page: Assigned to Workgroup Report_IM
    Page: Audit Flow_IM
    Page: Audit Log
    Page: Auto Complete Assistance_IM
    Page: Average Response and Resolution Report IM
    Page: AVG Incident Per User Report
    Page: Chatting with Analysts_IM
    Page: CI Report_IM
    Page: Configuring Auto Work Orders
    Page: Configuring Category Incident Management
    Page: Configuring Checklist IM
    Page: Configuring Classification IM
    Page: Configuring Closure Codes IM
    Page: Configuring Cost_IM
    Page: Configuring Custom Fields for Incident Management
    Page: Configuring End User Incident Details Page
    Page: Configuring ETR E-mail Notifications
    Page: Configuring Feedback
    Page: Configuring Impact IM
    Page: Configuring Incident E-mail Notifications
    Page: Configuring Incident Evaluator_IM
    Page: Configuring Incident Management Module
    Page: Configuring Information Ticker
    Page: Configuring Log Incident Page
    Page: Configuring Major Incidents
    Page: Configuring Mapping Profile_IM
    Page: Configuring Pending Reasons
    Page: Configuring Priority Matrix IM
    Page: Configuring Priority_IM
    Page: Configuring Resolution Codes IM
    Page: Configuring Rules IM
    Page: Configuring SLA Matrix By CI IM
    Page: Configuring SLA Matrix IM
    Page: Configuring SLA Service Windows IM
    Page: Configuring SMS Notification_IM
    Page: Configuring TFS Profile Mapping_IM
    Page: Configuring TFS Project_IM
    Page: Configuring Urgency_IM
    Page: Configuring User Types_IM
    Page: Configuring Voice Call Notifications_IM
    Page: Configuring Work Item Fields_IM
    Page: Configuring Workgroup SLA Window_IM
    Page: Creating Work Orders_IM
    Page: CSAT Survey
    Page: Customer Satisfaction Survey (CSAT)_IM
    Page: Daily Incident Report
    Page: End User Dashboard_IM
    Page: End Users_IM
    Page: Feedback Moderation
    Page: First Call Resolution (FCR)_IM
    Page: Incident and Service Request Monthly Trend Report
    Page: Incident Bounce Report_IM
    Page: Incident Breakup By Priority
    Page: Incident by Category Report
    Page: Incident By Device Report
    Page: Incident Classification and Category Repor_IM
    Page: Incident Classification Pareto Chart Report
    Page: Incident Closure Code Report
    Page: Incident CSAT by Workgroup Report
    Page: Incident Customer CSAT Report
    Page: Incident Dashboard
    Page: Incident FCR Report
    Page: Incident Feedback Report
    Page: Incident Management
    Page: Incident Resolution Category Pareto Chart Report
    Page: Incident Resolution Summary By User Custom Attribute Report
    Page: Incident Response and Resolution Time Trend Report
    Page: Incident SLA by Analyst Report
    Page: Incident SLA by Business Unit Report
    Page: Incident SLA by Customer Report
    Page: Incident SLA by Location Report
    Page: Incident SLA by User Type Report
    Page: Incident SLA by Workgroup Report
    Page: Incident SLA Trend
    Page: Incident Status Report
    Page: Incident Status_IM
    Page: Incident Trend by User Category
    Page: Incident Trend Report
    Page: Incident Vs Problem_IM
    Page: Incident Vs. Resolution Time Report
    Page: Inflow Incident Timeline
    Page: Kiosk Utilization Report
    Page: Logging Incident for an Asset_IM
    Page: Logging Incidents for Users
    Page: Logging Incidents_IM
    Page: Major Incidents_IM
    Page: Managing My Incidents
    Page: Mapping Field Values_IM
    Page: Mapping Standard Operational Procedures_IM
    Page: Medium Wise Incidents Report
    Page: Monitoring SLA_IM
    Page: Open Incident Category Pareto Chart Report
    Page: Open Incident Report
    Page: Parent and Child Incidents IM
    Page: Parent and Child Relationship IM
    Page: Pending Incident Report
    Page: Reminder Details
    Page: Remote Desktop IM
    Page: Remote Desktop Sharing
    Page: Reopened Incident Report
    Page: Resolved Incidents Against Time Frame
    Page: Response Time Vs. Resolution Time IM
    Page: Search Incidents Report
    Page: Sending E-mails
    Page: SLA, OLA, and UC IM
    Page: Templates and Rules IM
    Page: TFS-SUMMIT Integration_IM
    Page: Top 20 Callers for Incident Report
    Page: Top 20 Classification Report
    Page: Vendor SLA Report
    Page: View Reports
    Page: Viewing and Updating Incident Details
    Page: Viewing and Updating My Workgroup Incidents
    Page: Viewing and Updating Work Orders
    Page: Viewing My Incidents List_IM
    Page: Viewing Updating My Incidents_IM
    Page: Work Order Search Report
    Page: Work Orders
    Page: Work Orders IM
    Page: Workgroup Effort Report
Hierarchy
Children (31)
    Page: Configuring Incident Management Module
    Page: Configuring Custom Fields for Incident Management
    Page: Configuring Category Incident Management
    Page: Configuring Closure Codes IM
    Page: Configuring Classification IM
    Page: Configuring Priority_IM
    Page: Configuring Impact IM
    Page: Configuring Urgency_IM
    Page: Configuring SLA Matrix IM
    Page: Configuring SLA Matrix By CI IM
Labels
Global Labels (1)
Time Editor  
Apr 23, 2024 15:51 Mayuresh Balaji Kamble View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 16:27 Shilpa K (Deactivated) View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 15:19 Shilpa K (Deactivated) View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 10:26 Shilpa K (Deactivated) View Changes
Scroll Exporter macro migration
Apr 19, 2024 14:57 Mayuresh Balaji Kamble  
Updated the hideelements-macro macro with the following parameter(s): []
Outgoing Links
External Links (1)
    https://eitdocs.atlassian.net/wiki/display/PD/Service+Manag…
Production (3)     Page: Other Documents
    Page: SUMMIT Release Notes
    Page: Installation Guide
Alps SP1 (75)     Page: Viewing Updating My Incidents_IM
    Page: Configuring User Types_IM
    Page: Configuring TFS Project_IM
    Page: Auto Complete Assistance_IM
    Page: Viewing and Updating Incident Details
    Page: Parent and Child Relationship IM
    Page: Audit Flow_IM
    Page: First Call Resolution (FCR)_IM
    Page: Configuring Impact IM
    Page: Analysts_IM
    Page: Incident Status_IM
    Page: Configuring Pending Reasons
    Page: Work Orders
    Page: Configuring Mapping Profile_IM
    Page: Configuring SLA Matrix IM
    Page: Configuring Category Incident Management
    Page: End Users_IM
    Page: Configuring TFS Profile Mapping_IM
    Page: Configuring Incident Management Module
    Page: Configuring Information Ticker
    Page: Configuring End User Incident Details Page
    Page: Viewing My Incidents List_IM
    Page: Configuring ETR E-mail Notifications
    Page: Configuring Cost_IM
    Page: Configuring Custom Fields for Incident Management
    Page: Feedback Moderation
    Page: Mapping Field Values_IM
    Page: Configuring Voice Call Notifications_IM
    Page: Configuring Major Incidents
    Page: Viewing and Updating My Workgroup Incidents
    Page: Major Incidents_IM
    Page: Response Time Vs. Resolution Time IM
    Page: Templates and Rules IM
    Page: Logging Incidents for Users
    Page: Viewing and Updating Work Orders
    Page: Configuring Resolution Codes IM
    Page: Configuring Auto Work Orders
    Page: Chatting with Analysts_IM
    Page: Remote Desktop Sharing
    Page: Configuring Workgroup SLA Window_IM
    Page: Mapping Standard Operational Procedures_IM
    Page: Configuring SLA Matrix By CI IM
    Page: Incident Management
    Page: Audit Log
    Page: Logging Incidents_IM
    Page: Configuring Checklist IM
    Page: End User Dashboard_IM
    Page: Configuring Incident Evaluator_IM
    Page: Configuring SMS Notification_IM
    Page: Remote Desktop IM
    Page: Configuring Urgency_IM
    Page: SLA, OLA, and UC IM
    Page: Configuring Closure Codes IM
    Page: Configuring Feedback
    Page: Customer Satisfaction Survey (CSAT)_IM
    Page: Logging Incident for an Asset_IM
    Page: Configuring Log Incident Page
    Page: Configuring Incident E-mail Notifications
    Page: Monitoring SLA_IM
    Page: Managing My Incidents
    Page: Analyst Dashboard_IM
    Page: CSAT Survey
    Page: Sending E-mails
    Page: Configuring Classification IM
    Page: Parent and Child Incidents IM
    Page: Configuring Rules IM
    Page: TFS-SUMMIT Integration_IM
    Page: Configuring Work Item Fields_IM
    Page: Configuring Priority Matrix IM
    Page: Configuring SLA Service Windows IM
    Page: Configuring Priority_IM
    Page: Creating Work Orders_IM
    Page: Work Orders IM
    Page: Incident Vs Problem_IM
    Page: View Reports