Average Response and Resolution Report IM

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

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 Incident Management

Incident Management

Report Description

The Average Response & Resolution Report displays the average response and resolution time. Under the Avg Response time (SLA), the average response time is displayed. Under the Avg Resolution time (SLA), the average resolution time is displayed. Under the Avg Response Time (Clock Hrs), the average response time in hours is displayed. Under the Avg Resolution Time (Clock Hrs), the average resolution time in hours is displayed.


Figure: AVERAGE RESPONSE & RESOLUTION REPORT page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the AVERAGE RESPONSE & RESOLUTION REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the AVERAGE RESPONSE & RESOLUTION REPORT page.
 

Figure: AVERAGE RESPONSE & RESOLUTION REPORT filters pop-up

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.