AVG Incident Per User Report
- Enterprise IT
- Mayuresh Balaji Kamble (Unlicensed)
- Shilpa K (Deactivated)
SummitAI Service Management Help
Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
Report Description
This report displays the average Incident per user for the selected Tenant, Trend and Workgroup. The data shown in this report are based on the filter criteria selected in the Customer and Location fields in Report section of the ROLE TEMPLATE - OTHER CONFIGURATION page. For information about viewing reports, see View Reports.
Figure: AVG INCIDENT PER USER report
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the AVG INCIDENT PER USER report page:
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the AVG INCIDENT PER USER Report.
Figure: AVG INCIDENT PER USER Report: FILTERS pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ