Daily Incident Report

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

 Incident Management

Incident Management

Report Description

This report generates a list of all incidents reported during the time period you specified (for a selected set of Workgroups and the selected Tenant).
Daily Incident Report page
Figure: Daily Incident Report page

On the table, click the Incident ID to view the incident details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the DAILY INCIDENT REPORT page.

Filter

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the DAILY INCIDENT REPORT page.

DAILY REPORT
Figure: DAILY REPORT: FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.