SummitAI Service Management Help
The Users with Express edition license can log an SR without using Service Catalog.
To log Service Request(s):
- Click Request > User > New Service Request. NEW SERVICE REQUEST page is displayed.
Figure: NEW SERVICE REQUEST page - Fill in the required details and click SUBMIT. For more information about the fields on the NEW SERVICE REQUEST page, see Field Description.
Field Description
The following table describes the fields on the NEW SERVICE REQUEST page.
Field | Description |
|---|---|
Workgroup | Select the required Workgroup in the drop-down list. |
Category | Click |
Subject | Type in the subject of the Service Request. |
Description | Type in the description of the Service Request. |
Attachment | Click |
and select the category in the list.
and upload the related files.The Service Request logged without using the Service Catalog does not require any Approval. |
|