Rejected Service Request Report

Owned by Enterprise IT
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

 Service Request Management

Service Request Management

Report Description

Rejected Service Request Report displays the list of all SRs rejected during the time period you specified (for a selected set of Workgroups and the selected Tenant).

REJECTED SERVICE REQUEST REPORT page
Figure: REJECTED SERVICE REQUEST REPORT page

On the table, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REJECTED SERVICE REQUEST REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the REJECTED SERVICE  REQUEST REPORT.


Figure: REJECTED SERVICE  REQUEST REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals. 

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.