Configuring Risk_CM

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Contents
Change Management
Change Manager
Change Record Status
Change Types
Various Roles in Change Management Approval Flow
End Users
Creating Change Request
Viewing Change Request
Analysts
Creating Change Records
Approving Change Records
Creating Tasks for Change Records
Logging Defects
Creating Standard Templates
Scheduling CAB Meeting
Viewing List of Change Records CRs
Viewing List of Tasks
Administrators
Configuring Change Management Module
Configuring Change Category
Configuring Category
Configuring Custom Fields for Change Management
Configuring Change Advisory Board (CAB) Members
Configuring Defect Severity
Configuring Defect Priority
Configuring Fields
Configuring Impact
Configuring Lead Period
Configuring PIR Reviewer
Configuring Priority
Configuring Priority Matrix
44708770
Configuring Risk Matrix
Configuring Risk Questions and Answers
Configuring Change Manager
Configuring Change Types
Configuring Closure Codes_CM
Configuring Status
Configuring Checklist_CM
Configuring System Impact
Configuring Task Template
Reports
Change Record List
Change Record Schedule Report
Change Type Report
Change Record Workgroup Report
Change Record Status Summary Report

You can configure the level of risk in implementing a Change Record (CR) to take necessary measures based on the specified Risk for the CR.

To configure Risk values:

  1. Select Change > Configuration > Risk.
  2. On the RISK page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Risk details. For information about the fields on the RISK page, see Field Description.
  4. Click SUBMIT. A new Risk value is configured.

RISK page

Figure: RISK page

Field Description

The following table describes the fields on the RISK page:

Field

Description

DETAILS

Risk Name

Type in a name for the Risk value.

Sort Order

Type in the order number in which order the Risk needs to be displayed in the Risks table.

High Risk

Indicates if the Risk is defined as High Risk value.

  • If selected, the Risk is defined as High Risk for a CR. On the Change Record page under the Risk tab, the fields, Risk of Change Failure, Business Impact of Change Failure, Back-Out Plan, and Remarks are displayed as the mandatory fields, whenever you select the Risk name, that has been defined as High Risk.
  • If not selected, the Risk is not set as High Risk for a CR.

Active

Indicates the status set for a Risk.

  • If selected, the Risk value becomes an available option on the other pages of the application.
  • If not selected, the Risk value becomes an inactive value. The inactive Risk values are not displayed in the Risks list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the RISK page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Risk values configured for the selected Tenant.

Figure: RISK page: List of Risk values

  • To edit a Risk value, click the Risk Name. Make the appropriate changes and click SUBMIT.
  • To display the inactive Risk values, click the Include Inactive check box.

Note:

When the Risk values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Risk value.