Incident FCR Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

This report displays the count of incidents resolved in the first call during the time period you specified (for a selected set of Workgroups and the selected Tenant).

 INCIDENT FCR REPORT

 Figure: INCIDENT FCR REPORT

On the table, click the Incident count hyperlink to view the incident list for the selected priority and FCR status. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT FCR REPORT page:

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT FCR REPORT page.

 FCR REPORT

 Figure: FCR REPORT: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.