Customer Fixed Issues and Known Issues Tahoe SP1 HF16

122643

In the Service Request module, validation control was not working for Multi-Value dropdown.

Prerequisites:

1. While creating a Catalog drag & drop the Multi-Value dropdown
   
   

2. Manually add the values & click Group.
   
   

3. Select ‘2’ in of Columns under PROPERTIES > click SAVE AS TEMPLATE.
   
   

4. Under ADDITIONAL INFO tab add a validation control so that if any value is selected in the dropdown, Multi-Value dropdown should hide.
   
   

5. Publish the Catalog.

Steps:

1. Login to the Summit application as end user.
   
   

2. Navigate to Request > New Service Request.
   
   

3. Click the configured Catalog.
   
   

4. Select the configured value in the dropdown and verify if the Multi-Value dropdown gets hidden.

Validation control for hiding Multi-Value dropdown is working as desired. 

123707

Attachment was disappearing after adding details under Multivalued group,

Prerequisites:

1. While creating a Catalog drag and drop, the Attachment         Control and add any other controls.
   
   

2. Drag and drop another Group and make that group as              Multivalued group. Drag and drop the Multivalued Control.
   
   

3. Save and Publish the Catalog.

Steps:

1. Navigate to Request > User > New Service Request.
   
   

2. Click configured Catalog.
   
   

3. Add the attachment under group and enter the required          fields.
   
   

4. Enter the fields under Multivalued dropdown and click              Submit.
   
   

5. Verify the attachment.

The attachment is now appearing successfully after adding details under Multivalued group after the resolution.  

119186

Wrong data was populated in Operating System Wise Report under Endpoint Dashboard. 

When the user selected Windows 11 Pro, asset details of the respective asset displayed as Windows 10 Pro. 

Steps:  

1. Navigate to Asset > User > Endpoint > Endpoint Dashboard. 
    

2. Select the desired Tenant from the FILTERS pop-up. 
   Click SUBMIT. 
    

3. Scroll down to find Operating System Wise Report. 
    

4. Click on the bar graph to drill down further. 
    

5. Click the desired Asset ID count hyperlink and verify the information in Asset Details. 

Operating System Wise Report, along with Location Wise and Customer Wise Report displays proper data as part of the resolution. 

101982

An approver encountered an error ‘Opps, Error Occurred’ message when opening an SR for approval. 

Prerequisites:

• Create a Catalog with fields including an Attachment field.

• Create an SR and attach an email with a symbol in the attached file name.
  For Example:

  Open

  

Steps:

1. Log in to the SummitAI application as an Approver.
   
   

2. Navigate to Request > Service Request List.
   
   

3. Click the newly created SR ID hyperlink.

N/A

97855

Tags created under Problem Record (PR) are not displayed to the original user who created the Tags.  

A sample screenshot is shown below:

Open

1. Log in as User1. 

2. Navigate to Problem > New Problem Record. 

3. Add a Tag and click Submit. 

4. Log in as user2 and add a tag in the same PR created by user1 and Submit it. 

5. Log in as user1 and open the same PR. 

N/A

91707

Validations were not happening, and the Parser key was still retained in the Conditions section and Parameters section. 

Bug Reproduction Steps:

1. Click Admin > Advanced > Automation > Orchestration and go to Orchestration Workflow.

2. Select workflow category for which the workflow with Line Parser or Free Form Parser Type configuration is configured.

3. Select workflow name at which Content Parser is configured for Line Parser of Free Form Parser Type.

4. Double Click on Begin Object > WORKFLOW CONFIGURATION.

5. Click on Content Parser

6. At Parser Type field, click on x icon(Clear all).

7. Close the WORKFLOW CONFIGURATION window.

8. Click Submit.
   
   

N/A

Unable to find the expected result even though value is available in DB for symptom and user search.

Issue arises due to many factors and one most possible case is that in case of backup and restore of DB this issue may arise due to FT index is in inconsistent state after Transaction log restored.

There is a known FT dictionary update issue which is documented by Microsoft.

Reference:

https://docs.microsoft.com/en-us/sql/relational-databases/search/troubleshoot-full-text-indexing?view=sql-server-ver15

Execute the following script which will start updating FT index data population once again.

declare @run as table (id int identity(1,1),query nvarchar(2000))

insert into @run (query)
select 'ALTER FULLTEXT INDEX ON dbo.['+object_name(object_id)+'] START UPDATE POPULATION;'
from sys.fulltext_indexes 
where crawl_end_date is null

declare @maxid int = (select max(id) from @run)
declare @minid int = 1
declare @qry nvarchar(2000)

while @minid <=  @maxid 
begin

select @qry = query from @run where id = @minid

exec(@qry)

set @qry = null
set @minid += 1
end

go

An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)

On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)

A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset.

Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)

Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159)

The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)

On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).

The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).

The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).

On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).

On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).

On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).

While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).

Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).

On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).

On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).

In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated.

(Bug# 84047)

In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application.

(Bug# 85770)

Following known issues are observed in the Problem Record Detail page for Web application:

• When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured.

• When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured.

• When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured.

(Bug# 86000/ 85946)

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

• When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.

• When the user tries to search Non-Fixed Asset.

(Bug# 73532)

For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module

(Bug# 71703).

If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495)

Note: 

If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline.

Example:

Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours.

The paused duration does not add if the Analyst performs the below actions:

• If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM.

• If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline.

The Expected Resolution Deadline should be:

RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

• On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.

• The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).