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Service Management

Service Request Mobile Application APIs

Following SR related APIs are available for the Mobile Application:

• Retrieving SR Status Summary Counts

• Bulk Approval of Service Requests

• Retrieving User Pending Approvals of SRs

• Retrieving Group Approval Details

API Key Based Authentication

Now, the following APIs are provided with the API Key based authentication:

• IM_LogUserIncident

• IM_GetCallerIncident

• IM_GetCallerDetails

Improvements

Navigating to Incident Details Page from Notification pop-up Using SummitAI Mobile Application (SummitAI Mobile App)

Now, the user can navigate to the Incident details page upon clicking on notification pop-up in the SummitAI mobile application. Thus reduces time and effort made by the End User to see the Incident details.

Default Incident Management and Service Request options on Archival Page 1

Now, by default on the ARCHIVAL page,the Incident and Service Request options are displayed in the Module drop-down list.