Master Reset and Master Unlock by Using OTP Configuration

Owned by Saranya S (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment
2 min read

Read Complete Release Notes

Feature released in SummitAI Platform (Sierra SP1, Password Management)

What's New?

While performing Master Reset and Master Unlock for users, an additional layer of security is added with OTPs. OTPs are generated and sent to the users' registered mobile numbers, which the users need to enter when an Admin is performing Master Password Reset or Master Account Unlock using the SummitAI Password Management module (see: Master Reset and Master Unlock).

Configuration 

A new, Admin, option is added in the OTP Configuration For drop-down list on the SECURITY QUESTION MAPPING page (Admin > Advanced > Password Management > Security Question Mapping). Now, the Admin can Master Reset and Master Unlock the End Users account by using the OTP option. If the OTP Configuration For field is selected as Admin:

  • The End Users are notified (based on Keyword Message configurations) when Admin is resetting the password or unlocking the account.
  • The End Users need to share the received OTP with Admin. Using this OTP, the Admin can complete the Master Reset and Master Unlock for the End Users account.


    Figure: SECURITY QUESTION MAPPING Page

For more information, see Security Question Mapping.

Keyword Message Configurations

Following are newly added fields on the KEYWORD MESSAGE page (Admin > Advanced > Password Management > Keyword Message):

For MasterReset

  • OTP SMS Message
  • OTP Expiry Message
  • Invalid OTP Message
  • Successful Password Reset SMS Message
  • Successful Password Reset Message


Figure: KEYWORD MESSAGE Page: Master Reset

For MasterUnlock

  • OTP SMS Message
  • OTP Expiry Message
  • Invalid OTP Message
  • Account Unlock Success SMS Content
  • Account Unlock Success Message



Figure: KEYWORD MESSAGE Page: Master Unlock

For more information, see Keyword Messages.